Vice President, Client Operations Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, OPS Client Service Manager. This role is located in Lake Mary, FL.
Requirements
- Bachelor's degree in Business, Finance, or a related field
- 4-7 years of experience
- 0-1 years of management experience
- Strong leadership and team management skills
- Excellent analytical and problem-solving abilities
- Effective communication and interpersonal skills for client interaction and collaboration across teams
Nice To Haves
- Advanced degree or relevant certifications are a plus
- Experience in an operational area and/or client services is preferred
Responsibilities
- Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles
- Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction
- Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
