Vice President, Client Implementations Manager
About The Position
We’re seeking a future team member for the role of Vice President, Client Implementations Manager to join our Client Activation Team. This role will be located in Pittsburgh, PA. In this role, you will make an impact by being responsible for project/program management of complex projects and programs for new business. You will collaborate with internal Key Partners and clients to facilitate the conversion of new client’s assets, processes, and procedures from current custodian(s) to BNY. You will deploy full program governance with standard artifacts to track project plan assignments. You will coordinate the planning, scheduling, reporting, and issue/risk tracking, escalate project/program risks to management and work with internal and external stakeholders to meet target onboarding/conversion timelines. You will lead Client Conversion and Change improvement initiatives. You will provide leadership and recommendations for the overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction. You will collaborate with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams. You will proactively manage client expectations by evaluating scope creep, material project changes, and customized operating models.
Requirements
- Bachelor’s degree or the equivalent
- 5 -10+ years of total work experience preferred
- Project Management Certification is strongly preferred
- Experience in client-facing and/or project management roles is strongly recommended
Responsibilities
- Responsible for project/program management of complex projects and programs for new business.
- Collaborates with internal Key Partners and clients to facilitate the conversion of new client’s assets, processes, and procedures from current custodian(s) to BNY.
- Deploys full program governance with standard artifacts to track project plan assignments.
- Coordinates the planning, scheduling, reporting, and issue / risk tracking, escalates project/program risks to management and works with internal and external stakeholders to meet target onboarding/conversion timelines.
- Lead Client Conversion and Change improvement initiatives.
- Provides leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction
- Collaborates with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams
- Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- Focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
