Release Manager - Client Implementations

Fiserv•Lincoln, NE

1d•$67,500 - $120,000•Onsite

About The Position

The Release Manager, Client Implementations leads complex client GoLive events across the Configure Digital/XD implementation portfolio. This role coordinates cross-functional teams, manages readiness, risks, dependencies, escalations, and execution controls, and ensures each GoLive is delivered consistently and efficiently.

Requirements

Ability to work non-standard hours, including overnight, extended, or multi-day implementation windows.
8+ years of experience in release management, implementation management, production deployment coordination, technology operations, or a related field.
Experience managing technology releases, production deployments, client implementations, migrations, or complex operational events.
Ability to coordinate multiple workstreams, teams, and clients in high-pressure production environments.
Strong knowledge of change management, release governance, readiness, production validation, and incident/escalation management.
Experience creating and enforcing repeatable processes, checklists, workbooks, playbooks, or operating procedures.
Excellent communication, facilitation, and stakeholder management skills, including clear status reporting and escalation.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience with digital banking, financial institution implementations, cloud deployments, data conversion, or platform migrations.
Experience with CAB/change requests, maintenance windows, and release approval governance.
Familiarity with implementation dependencies such as database work, application jobs, encryption/decryption, QA validation, third-party integrations, and operational support.
Experience scaling release or implementation functions for higher volume, parallel execution, or global operating models.
Experience using automation, reporting, or analytics to improve efficiency and reduce manual coordination.

Responsibilities

Lead client GoLive implementations within approved change windows, ensuring activities are sequenced, tracked, validated, and completed according to the playbook.
Coordinate cross-functional participation across Implementation, Technical, QA, Conversion, Hosted Operations, AppOps, DBA, Product, Client Services, and partner teams.
Own GoLive command structure, including readiness confirmation, kickoff, milestone tracking, dependency management, issue escalation, and recovery coordination.
Partner with another Release Manager to support overnight, extended, or multi-day events through clear coverage, handoffs, and continuity.
Maintain and improve playbooks, workbooks, checklists, templates, and execution artifacts for repeatable, auditable releases.
Support post-GoLive reviews by documenting lessons learned, issue trends, and process improvement recommendations.