Vice President, Client Experience

Adelphi Group•New York, NY

61d•$150,000 - $165,000•Hybrid

About The Position

We are seeking a dynamic and visionary leader to serve as Vice President, responsible for overseeing client communications, team management, and the seamless integration of earned media, influencer relations, and social strategies. This role requires exceptional strategic and operational skills to drive client success, team development, and business growth.

Requirements

9+ years of experience in a related field
Experience integrating large, multi-faceted account teams
Experience building and overseeing large-scale product launches
Proven ability to lead an integrated team and drive the development of integrated big ideas/business solutions
Ability to identify and drive opportunities
Proven client thought-partner and collaborator
Established leader who has grown talent through mentoring, providing constructive feedback, and inspiring best work with staff in local and remote offices
Strong business acumen and ability to drive business growth

Responsibilities

Lead and manage strategic programs to ensure the team delivers exceptional client service and impactful results.
Act as a trusted advisor to clients, providing proactive counsel (both written and verbal) and adapting communication styles to various audiences, including executives.
Oversee the integration of all account work across earned media, influencer relations, social media, and traditional media platforms.
Develop and implement innovative social brand strategies that align with overarching marketing objectives.
Collaborate with internal and external teams to execute seamless, multi-channel media campaigns and ensure alignment with client strategies.
Monitor industry trends and emerging technologies to enhance client offerings and deliver cutting-edge solutions.
Define key performance indicators (KPIs) and implement measurement and reporting methods to assess the success of campaigns and initiatives.
Collect, analyze, and present data on media and social campaign performance to clients and internal stakeholders.
Provide leadership to team members, fostering a culture of excellence, collaboration, and continuous improvement.
Mentor and coach team members, helping to develop their skills, expertise, and career growth.
Manage team resources effectively, ensuring alignment with client budgets, timelines, and deliverables.
Promote accountability and oversee billability and client profitability.