Vice President - Chief Nursing Officer Emergency Services

Stanford Health Care•Palo Alto, CA

14d•$140 - $185

About The Position

The VP-Chief Nursing Officer of Emergency Services provides strategic leadership and direction for the 24-hour operations of Emergency Services. The role sets overall strategy and financial direction for patient services provided by the Adult and Pediatric Emergency Departments, Walk-In Clinic, Clinical Decision Unit, and future related services. The position assembles and leads a high-performing team, promotes a customer-centric approach for patients and staff, and supports Stanford Health Care’s strategic and financial goals. Reporting to the SVP-Chief Nurse Executive, the VP leads the full operational team in collaboration with Stanford Health Care and Lucile Packard Children’s Hospital departments. The role drives transformation and growth in Emergency Services, including innovation to improve patient flow in collaboration with IT and ASAP colleagues. It provides direction for nursing and clinical care standards, practice, and competencies for patients from neonatal through geriatric populations. The VP ensures the department meets or exceeds outcomes for patient and employee satisfaction, staff safety, length of stay, clinical quality, and standards. The position also works with quality management and external regulatory and accrediting entities to ensure mandated services and standards are met for adult and pediatric patients. Building relationships with care-site leadership and organizational partners, and participating in system and site initiatives, are central to enhancing Emergency Services. The VP is responsible for strategic planning, business development, program development, operational evaluation, resource and technology use, policy oversight, regulatory compliance, performance improvement, and development of services that generate profitable revenue. The role leads organizational vision and integration of services with hospital functions while supporting the organization’s mission, goals, and delivery of safe, high-quality care. Employees must comply with Joint Commission requirements and Stanford’s C-I-CARE patient-centered interaction standards. The position requires a master’s degree in Nursing, Healthcare Administration, Business, or a similar field, and ten years of progressively responsible, directly related administrative and/or managerial experience. A doctorate and NEA-BC certification are preferred. Required certifications include California RN, ACLS, BLS, PALS, TNCC, and CEN.

Requirements

Master’s degree in Nursing, Healthcare Administration, Business, or a similar field.
Ten years of broad, extensive, progressively responsible, directly related experience in administrative and/or managerial positions.
California Registered Nurse (CA-RN) license.
Advanced Cardiac Life Support (ACLS) certification.
Basic Life Support (BLS) certification.
Pediatric Advanced Life Support (PALS) certification.
Trauma Nursing Core Course (TNCC) certification.
Certified Emergency Room Nurse (CEN) certification.
Ability to interact with C-level executives and present strategies for increased efficiencies.
Ability to align organizational vision and objectives with service-line and hospital strategic goals, prioritize resources, and evaluate outcomes.
Ability to design programs and lead process-improvement projects.
Ability to drive innovation to improve patient flow and staff and patient experience.
Ability to mentor and guide a management team.
Ability to establish strategic direction and business plans for a functional group.
Ability to drive research in Emergency Nursing improvements.
Ability to function in Charge RN, Quick Look, or Triage when surge occurs.
Detailed knowledge and expertise across the health care system.
Strong executive presence and communication skills, including appreciation of others’ perspectives and the ability to offer compelling insights and recommendations.
Outstanding management abilities and a demonstrated track record of leadership.
Expertise and responsibility for large groups of employees.
Ability to lead and coach, and to work collaboratively or independently.
Ability to act as a change agent and innovate creatively to improve patient flow.
Ability to prepare organizational leadership to recognize and mitigate risks associated with organizational changes.
Ability to function successfully in a fast-paced, service-oriented environment.
Knowledge of current emergency nursing practices and procedures under the California Nurse Practice Act, Emergency Nursing Scope and Standards of Practice, ANA Scope and Standards of Practice, and ANA Code of Ethics, in coordination with hospital policies and procedures.
Comply with Joint Commission requirements and Stanford’s C-I-CARE standards.

Nice To Haves

Doctorate degree.
NEA-BC (Nurse Executive, Advanced Certification by ANCC).

Responsibilities

Lead the 24-hour operations of Emergency Services, including the Adult and Pediatric Emergency Departments, Walk-In Clinic, Clinical Decision Unit, and future related services.
Set strategic and financial direction for Emergency Services and lead short- and long-term strategic planning and business development.
Lead a high-performing operational team in collaboration with Stanford Health Care and Lucile Packard Children’s Hospital departments.
Drive transformation, growth, innovation, and patient-flow improvements, collaborating with IT and ASAP colleagues.
Provide direction for nursing and clinical care standards, practice, and competencies for patients from neonatal through geriatric populations.
Monitor and improve patient satisfaction, employee satisfaction and safety, length of stay, clinical quality, and other outcome measures.
Collaborate with quality management and external regulatory and accrediting entities to meet required services and standards for adult and pediatric patients.
Build and maintain relationships with care-site leadership and organizational partners, and participate in system and site initiatives.
Participate in committees, task forces, and performance-improvement activities; define improvement strategies and process and outcome measures, and communicate results across the health system.
Create a culture of continuous improvement and establish metrics to assess effectiveness and outcomes.
Develop and implement programs and special projects through task forces, committees, or other approaches.
Set organizational vision and integrate programs and services with hospital functions while supporting organizational philosophy, mission, priorities, policies, and goals.
Direct and review policies to ensure they support services and meet organizational, regulatory, and statutory requirements.
Evaluate operations and programs for efficient use of resources and technology, and determine when innovative care techniques can improve patient flow, experience, and outcomes.
Resolve key operational challenges and plan and develop services that generate additional profitable revenue.
Provide leadership and administer operations to support institutional objectives and safe, high-quality care.
Ensure departments comply with or exceed regulatory requirements, including JCAHO, CAP, OSHA, FDA, and EMTALA.
Mentor and guide the management team and foster professional growth.
Drive research and improvement in Emergency Nursing.
Function in the Charge RN, Quick Look, or Triage role when surge occurs.
Prepare organizational leadership to recognize and mitigate risks associated with organizational changes.
Adopt and execute C-I-CARE standards and support an exceptional patient and family experience.