Vice President - Chief Nursing Officer Emergency Services

Stanford Health Care•Palo Alto, CA

13d

About The Position

The VP-Chief Nursing Officer of Emergency Services provides strategic leadership and direction for the 24-hour operation of Emergency Services. The role sets strategy and financial direction for patient services across the Adult and Pediatric Emergency Departments, Walk-In Clinic, Clinical Decision Unit, and future related services. The executive assembles and leads a high-performing team, promotes a customer-centric approach for patients and staff, and supports Stanford Health Care’s strategic and financial goals. Reporting to the SVP-Chief Nurse Executive, the position leads the operational team in collaboration with Stanford Health Care and Lucile Packard Children’s Hospital departments. The role drives innovation and patient-flow improvements in collaboration with IT and ASAP colleagues, and transforms Emergency Services in alignment with hospital strategy and growth. It establishes direction for nursing and clinical care standards, practice, and competencies for patients from neonatal through geriatric age. The incumbent is accountable for outcomes including patient and employee satisfaction, staff safety, length of stay, clinical quality, and compliance with standards. The role also works with quality management, regulators, accreditors, care-site leaders, and other organizational partners to ensure mandated services and standards are met or exceeded and to advance the effectiveness of Emergency Services. Responsibilities include strategic planning and business development; performance improvement and continuous improvement; development of programs and services; policy oversight; evaluation of operations, resources, and technology; and administration of safe, high-quality care in compliance with institutional and external requirements. Employees must follow Joint Commission requirements and Stanford Health Care’s C-I-CARE standards for patient-centered interactions.

Requirements

Master’s degree in Nursing, Healthcare Administration, Business, or a similar field.
Ten years of broad, extensive, and progressively responsible directly related work experience in administrative and/or managerial positions.
California Registered Nurse (CA-RN) license.
Advanced Cardiac Life Support (ACLS) certification.
Basic Life Support (BLS) certification.
Pediatric Advanced Life Support (PALS) certification.
Trauma Nursing Core Course (TNCC) certification.
Certified Emergency Room Nurse (CEN) certification.
Ability to interact with C-level executives and present strategies for increased efficiencies.
Ability to align organizational vision, set objectives aligned with service-line and hospital goals, prioritize resources, and evaluate outcomes.
Ability to design programs and lead process-improvement projects.
Ability to drive innovation to improve patient flow and staff and patient experience.
Ability to establish strategic direction and business plans for a functional group.
Ability to drive research and lead improvements in Emergency Nursing.
Detailed knowledge and expertise across the healthcare system.
Strong executive presence and communication skills, including the ability to appreciate others’ perspectives and provide compelling insights and recommendations.
Outstanding management abilities and a demonstrated leadership track record, including responsibility for large employee groups.
Ability to serve as a leader and coach and to work collaboratively or independently.
Ability to act as an innovative and creative change agent, particularly regarding patient flow.
Ability to function successfully in a fast-paced, service-oriented environment.
Knowledge of current emergency nursing practices and procedures under the California Nurse Practice Act, Emergency Nursing Scope and Standards of Practice, ANA Scope and Standards of Practice, ANA Code of Ethics, and hospital policies and procedures.
Adherence to Joint Commission requirements, including cultural diversity, patient care and rights, ethical treatment, safety and security, emergency management, teamwork, education and training, communication, safety and quality programs, National Patient Safety Goals, licensure, and health screenings.
Adherence to Stanford Health Care C-I-CARE standards.

Nice To Haves

Doctorate degree.
Nurse Executive, Advanced Certification (NEA-BC) by ANCC.

Responsibilities

Provide strategic leadership and direction for the 24-hour operation of Emergency Services.
Set overall strategy and financial direction for the Adult and Pediatric Emergency Departments, Walk-In Clinic, Clinical Decision Unit, and future related services.
Assemble and lead a high-performing team and provide leadership, coaching, and professional development for the management team.
Lead the operational team in collaboration with Stanford Health Care and Lucile Packard Children’s Hospital departments.
Drive innovation and work collaboratively with IT and ASAP colleagues to improve patient flow.
Transform Emergency Services in alignment with hospital strategic goals and growth.
Provide direction for nursing and clinical care standards, practice, and competencies for neonatal through geriatric patient populations.
Ensure expected outcomes for patient satisfaction, staff safety and satisfaction, length of stay, clinical quality, and standards are met or exceeded.
Collaborate with quality management and external regulatory and accrediting entities to meet and exceed required services and standards.
Build and maintain strong relationships with care-site leadership and organizational partners, and participate in system and site initiatives.
Lead short- and long-term strategic planning and business development.
Participate in committees, task forces, and performance-improvement activities; define improvement strategies, measures, and communications.
Create a culture of continuous improvement and establish metrics to assess effectiveness and outcomes.
Develop and implement new programs and special projects through task forces, committees, or other approaches.
Set an organizational vision and integrate programs and services with the hospital’s primary functions, mission, goals, policies, priorities, and vision.
Direct and review policies supporting services and ensure they align with Stanford Health Care functions, goals, and regulatory and statutory requirements.
Evaluate operations and programs for efficient use of resources and technology for patient and staff benefit.
Assess innovative care techniques to improve patient flow, experience, and outcomes, and resolve key operational challenges.
Plan and develop new services that generate additional profitable revenue.
Provide leadership, direction, and operational administration to support institutional objectives and safe, high-quality care.
Ensure departments comply with or exceed applicable regulatory requirements, including JCAHO, CAP, OSHA, FDA, and EMTALA.
Integrate department services with hospital functions and support organizational mission, priorities, and goals.
Function in the Charge RN, Quick Look, or Triage role when a surge occurs.
Prepare organizational leadership to recognize and mitigate risks associated with organizational changes.
Execute Stanford Health Care’s C-I-CARE standards and support an exceptional patient and family experience.