Vice President - Chief Nursing Officer Emergency Services

Stanford Health Care•Stanford, CA

10d•$140 - $185•Onsite

About The Position

The Vice President-Chief Nursing Officer of Emergency Services provides strategic leadership and direction for the 24-hour operation of Emergency Services. The role oversees strategy and financial direction for patient services provided by the Adult and Pediatric Emergency Departments, Walk-In Clinic, Clinical Decision Unit, and future related services. The position leads a high-performing team and promotes a customer-centric approach for patients and staff. It reports to the SVP-Chief Nurse Executive and leads the operational team in collaboration with Stanford Health Care and Lucile Packard Children's Hospital departments. The role drives innovation and patient-flow improvements in collaboration with IT and ASAP colleagues, and transforms Emergency Services in alignment with hospital strategy and growth. It leads implementation and oversight of nursing and clinical care standards, practices, and competencies for patients from neonatal through geriatric populations. The incumbent ensures that the department meets or exceeds expectations for patient and employee satisfaction, staff safety, length of stay, clinical quality, and care standards. The role also partners with quality management and regulatory and accrediting entities, builds relationships with care-site leadership and organizational partners, and participates in system and site initiatives to improve Emergency Services. Responsibilities include strategic planning and business development; performance improvement; program and service development; policy and regulatory oversight; efficient use of resources and technology; and leadership of safe, high-quality operations. Employees must comply with Joint Commission requirements and Stanford Health Care’s C-I-CARE standards for patient-centered interactions.

Requirements

Master’s degree in Nursing, Healthcare Administration, Business, or a similar field.
At least 10 years of broad, extensive, progressively responsible directly related experience in administrative and/or managerial positions.
California Registered Nurse (CA-RN) license.
Advanced Cardiac Life Support (ACLS) certification.
Basic Life Support (BLS) certification.
Pediatric Advanced Life Support (PALS) certification.
Trauma Nursing Core Course (TNCC) certification.
Certified Emergency Room Nurse (CEN) certification.
Ability to interact with C-level executives and present strategies for increased efficiencies.
Ability to align organizational vision and objectives with service-line and hospital strategic goals, prioritize resources, and evaluate outcomes.
Ability to design programs and lead process-improvement projects.
Ability to drive innovation in patient flow and staff and patient experience.
Ability to establish strategic direction and business plans for a functional group.
Ability to drive research and lead improvements in Emergency Nursing.
Detailed knowledge and expertise across the health care system.
Strong executive presence and communication skills, including the ability to understand others’ perspectives and offer compelling insights and recommendations.
Outstanding management abilities and a demonstrated track record of leadership.
Experience and responsibility overseeing large groups of employees.
Ability to lead and coach, and to work collaboratively or independently.
Ability to act as a change agent and innovate creatively around patient flow.
Ability to prepare organizational leadership to recognize and mitigate risks arising from organizational changes.
Ability to function successfully in a fast-paced, service-oriented environment.
Knowledge of current emergency nursing practices and procedures under the California Nurse Practice Act, Emergency Nursing Scope and Standards of Practice, ANA Scope and Standards of Practice, and ANA Code of Ethics, in coordination with hospital policy and procedure.
Ability to function in Charge RN, Quick Look, or Triage when surge occurs.
Commitment to Stanford Health Care’s C-I-CARE patient-centered interaction standards and exceptional patient and family experience.

Nice To Haves

Doctorate degree.
Nurse Executive, Advanced Certification by ANCC (NEA-BC).

Responsibilities

Lead the overall 24-hour operations of Emergency Services, including the Adult and Pediatric Emergency Departments, Walk-In Clinic, and Clinical Decision Unit.
Set strategic and financial direction for patient services and align Emergency Services with hospital strategy and growth.
Lead the operational team and collaborate with Stanford Health Care, Lucile Packard Children's Hospital, IT, ASAP colleagues, care-site leaders, and other organizational partners.
Lead short- and long-term strategic planning and business development.
Participate in committees and task forces, and lead performance-improvement activities by defining strategies, process and outcome measures, and communication of results.
Establish a culture of continuous improvement and metrics to assess effectiveness and outcomes.
Develop and implement new programs and special projects.
Integrate programs and services with the hospital’s primary functions and organizational mission, priorities, goals, policies, and vision.
Direct and review policies supporting services and ensure compatibility with organizational goals and external regulatory and statutory requirements.
Evaluate operations and programs to promote efficient use of resources and technology for patient and staff benefit.
Identify and implement innovative care techniques to improve patient flow, experience, and outcomes.
Resolve key operational challenges and develop services that generate additional profitable revenue.
Administer operations to meet institutional objectives and deliver safe, high-quality health care services.
Ensure compliance with applicable regulatory requirements, including JCAHO, CAP, OSHA, FDA, and EMTALA.
Implement and oversee nursing and clinical care standards, practices, and competencies for neonatal through geriatric patients.
Meet or exceed expected measures for patient satisfaction, employee satisfaction and safety, length of stay, clinical quality, and care standards.
Collaborate with quality management and external regulatory and accrediting entities to meet and exceed mandated standards for adult and pediatric patients.
Mentor and guide the management team and foster professional growth.
Function in Charge RN, Quick Look, or Triage duties when a surge occurs.
Adhere to Joint Commission requirements, ongoing education and training, safety and quality programs, National Patient Safety Goals, licensure and health-screening requirements, and C-I-CARE standards.