Vice President, Business Solutions, Customer

Eversource Energy•Berlin, CT

2d•Hybrid

About The Position

The Vice President of Business Solutions is an Officer level function reporting to the Senior Vice President, Chief Information Officer and serves as an integral part of the IT leadership team. The VP is responsible for all aspects of information technology services for their responsible business domains in the Customer group, improving business processes, supporting critical business strategies, and providing strong business relationship management. Manage the development, implementation, and maintenance of business applications systems and recommendations for application enhancements, and development of standards and policies and procedures. The VP will be responsible for business applications operational support across their business domains including projects/programs and charged with strategic planning, tactical action and operational decision making to fulfill the mission of the IT department and meet business objectives. The role is to maintain the organizations’ repository of software applications through best practices and supervise the appropriate staffing (onshore and offshore) and management of technical teams. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Requirements

Demonstrated ability to lead effectively in a fast-paced, deadline-driven environment.
Track record of leading and delivering cost effective results.
Proven ability to evaluate and manage risk.
Strong negotiating and conflict resolution skills.
Ability to set priorities and focus on appropriate roadblocks that hinder the organizations goals, knowledge and experience.
Proven experience in managing all aspects of vendor relationship including vendor performance and SLA adherence.
Proven experience coordinating and working cross-functionally across various IT departments including infrastructure, security, and the PMO.
Proficient knowledge in ITIL Framework, including Incident Management, Problem Management and Change Control as well as Change Management.
Strong knowledge of portfolio, program, and project management including application portfolio rationalization and decommissioning strategies and execution challenges.
Strong workload management skills.
Excellent oral and written communications skills.
Ability to clearly communicate with at all levels of organization.
Ability to plan and schedule projects and work under deadlines - must multi-task effectively.
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
Knowledge of trends in technology relating to software applications.
Experience with service level management.
Demonstrable ability to think strategically and creatively while applying sound business judgment and quantitative analytics.
Ability to communicate complex issues and influence others internally and externally.
Demonstrated experience leading application development and support teams
Understanding of Agile and Product Centric operations
Requires a Bachelor’s Degree in Computer Science or related discipline.
Minimum of twelve (15) years business and technical experience.
Experience providing IT support services to customers, employees and/or business partners preferred.

Nice To Haves

Utility industry experience a plus but is not required.
Additionally, experience with Operational Technologies (OT) a plus, but not required.
Experience with Agile and DevOps preferred.
Master’s Degree preferred.

Responsibilities

Responsible for all aspects of information technology services for their responsible business domains in the Customer group, improving business processes, supporting critical business strategies, and providing strong business relationship management.
Manage the development, implementation, and maintenance of business applications systems and recommendations for application enhancements, and development of standards and policies and procedures.
Responsible for business applications operational support across their business domains including projects/programs and charged with strategic planning, tactical action and operational decision making to fulfill the mission of the IT department and meet business objectives.
Maintain the organizations’ repository of software applications through best practices and supervise the appropriate staffing (onshore and offshore) and management of technical teams.
Works closely with the Executive Vice President, Senior Vice Presidents, Vice Presidents and Directors to gain understanding of assigned business process domains and the business unit objectives.
Lead teams involved in day - to - day activities within the department.
Assess the short, immediate and long-term business area technology needs and creates a technology roadmap for the delivery of technology solutions.
Review the evaluation and selection process for business technology solutions that will supplement or upgrade the current business technology environment.
Proactively promote the review and analysis of existing applications ’ effectiveness and efficiency, then works with business partners to develop strategies for improving or leveraging these systems.
Ensure the team establishes the deliverables and projected milestones for solution delivery in partnership with the Program Management Office and the business to ensure that projects are delivered on schedule and within budget.
Educate the business and IT leadership regarding the values and usage of new business technologies (Applications) in a growing and technology - driven organization and industry.
Lead the establishment of the strategy for the development, deployment and maintenance of the business area applications environment that will ensure the integrity, security and privacy of the information maintained by the enterprise.
Ensure the IT Leaders for their business domain, directs the work efforts of and provides leadership to all internal and external IT resources in order to support the planning, design, implementation, and operational needs of the business.
Manage effective flow of information while demonstrating superior verbal and written communication skills, ability to interact effectively with all levels of the business.
Actively lead presentations to senior management on business objectives, systems performance, communication plans, and new concepts.
Lead a proactive approach to production support by expanding the monitoring and alerting processes and tools to deliver on business results while continuing to drive the execution of IT operational/small enhancements/continuous improvements projects in collaboration with suppliers, business partners, and IT management.
Manage the area budget following Finance and IT departments guidelines.
Assist and comply with annual Internal and External SOX Audit activities and requirements.
Ensure a strong, productive business relationship with business partners.
Build a strong, comprehensive IT support and delivery team that has strong business acumen and a focus on delivering a positive customer experience to business partners.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.