Vice President, Business Development (Healthcare)

Qualfon•,

2d•$185,000 - $200,000

About The Position

Qualfon is a company with a positive, high-performance culture, and a mission to help change lives! We are looking to add one VP of Business Development with the sole mission of selling Qualfon's Customer Experience Solutions (CES) to enhance new-logo client growth within the Healthcare vertical.

Requirements

Must be a seasoned business originator with 10+ years of experience with a proven sales record in selling outsourced CX or BPO programs to healthcare payers, providers, or health-tech organizations
Must be self-motivated, have the internal drive to keep calling even when not getting traction immediately, and have the capacity to know how to approach each customer and each functional area within target healthcare organizations
Must be an exceptional communicator with a strong team orientation and a skill for positioning integrated, compliance-forward, human + AI-enabled solutions to help drive market share, member satisfaction, and operational efficiency
Experience selling services to Health Plans, Managed Care Organizations, Medicare Advantage/Medicaid programs, Health-Tech/SaaS, and broader BFSI-adjacent regulated industries
A thorough understanding of demand generation and go-to-market strategies & methodologies within regulated, compliance-driven markets
Knowledge of healthcare industry trends, regulatory developments (CMS, HIPAA, state Medicaid), and market dynamics
Must have the ability to translate how our solutions can impact a healthcare organization's member experience, retention, and profitability
Must have a thorough knowledge of the inner workings within large, complex healthcare organizations, i.e., multiple departments, compliance stakeholders, and appropriate solution design
Independence
Creativity
Tenacity
Resilience
Organized
Communicative
Collaborative

Nice To Haves

MBA a plus

Responsibilities

Sell outsourced Customer Experience, Claims, and Member Engagement solutions to C-Suite decision makers across health plans, providers, and healthcare-adjacent organizations
Drive complex and consultative sales involving regulated, compliance-intensive engagements spanning multiple product groups and divisions
Successfully navigate politics within organizations (external and internal), including highly matrixed, compliance-governed healthcare buying committees
Drive all business development activities including: opportunistic strategies, lead generation via aggressive client-base prospecting, opportunity qualification, needs assessments, deal management, competitive positioning, solution demonstrations, proposal preparation and delivery, and contract development
Identify, organize, and focus the resources required to close deals, including coordination with compliance, licensing, and operational teams to address regulatory requirements unique to healthcare engagements
Provide post-proposal issues resolution
Typical points of contact are Chief Experience Officer, Chief Operating Officer, SVP of Member Services, SVP of Health Plan Operations, and Chief Compliance Officer