Vice President, Applications | PAM Health Corporate

PAM Health Corp Business Office • Plano, TX

8d

About The Position

The Vice President, Applications is responsible for leading PAM Health’s enterprise application strategy, operations, support, optimization, and delivery across clinical, financial, operational, and corporate systems. This role ensures that the application portfolio supports PAM Health’s mission, improves business and clinical workflows, enables scalable growth, strengthens system reliability, and advances the organization’s digital transformation priorities. The Vice President, Applications must be able to effectively manage external managed services partnerships while also building, developing, and leading a high-performing internal applications team.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, Business Administration, or a related field required.
• Minimum of ten years of progressive information technology experience, including significant leadership responsibility for enterprise applications in a complex, multi-site organization.
• Healthcare experience strongly preferred, with demonstrated knowledge of clinical, operational, financial, and corporate application environments.
• Experience leading application teams, managing enterprise application portfolios, overseeing major implementations and upgrades, and partnering with managed services providers or other external vendors to deliver reliable application support and project outcomes.
• Demonstrated ability to build an internal team, establish operating models, define service expectations, develop talent, and create accountability across both employee and partner resources.
• Strong knowledge of enterprise application strategy, healthcare application support, application lifecycle management, IT governance, vendor management, managed services oversight, project delivery, service level management, change control, issue resolution, and stakeholder engagement.
• Ability to translate business and clinical needs into technology roadmaps, prioritize competing demands, communicate clearly with executive and operational leaders, and drive measurable improvements in reliability, usability, standardization, and service performance.

Nice To Haves

• Master’s degree preferred.
• Equivalent combination of education and progressive leadership experience may be considered.

Responsibilities

• Develops and executes the enterprise applications strategy in alignment with PAM Health’s clinical, operational, financial, and growth objectives.
• Provides leadership for the full application portfolio, including electronic health record systems, revenue cycle, ERP, HR, financial, clinical, ancillary, integration, analytics-enabling, and corporate applications.
• Establishes and maintains application governance, prioritization, standards, roadmaps, lifecycle management, and rationalization practices.
• Leads application support, enhancement, implementation, optimization, upgrades, integrations, testing, change management, and production stability efforts.
• Builds, develops, and runs an internal applications team with clear roles, accountabilities, career paths, performance expectations, and succession planning.
• Manages managed services relationships, including scope, service levels, performance, escalation management, contract adherence, operational accountability, and value realization.
• Balances internal capabilities and external partner resources to ensure sustainable, cost-effective, and high-quality delivery of application services.
• Partners with clinical, operational, financial, compliance, information security, infrastructure, data, and executive stakeholders to understand needs, define priorities, and deliver effective technology solutions.
• Ensures applications are secure, compliant, resilient, supportable, and aligned with healthcare regulatory requirements, privacy obligations, and organizational policies.
• Develops metrics and reporting for application performance, service levels, project delivery, customer satisfaction, vendor performance, risk, and operational effectiveness.
• Leads major application initiatives, implementations, conversions, upgrades, mergers and acquisitions integration activities, and enterprise standardization efforts.
• Promotes a culture of service, accountability, collaboration, transparency, continuous improvement, and customer-focused delivery across the applications function.
• Maintains appropriate documentation, reporting, dashboards, roadmaps, service level measures, application inventories, project status updates, vendor performance reports, budget information, and operational metrics necessary to support application governance, executive decision-making, compliance, and continuous improvement.

Benefits

• Promotes the mission and vision of PAM Health within the work environment and the community.
• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.
• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive