Vice President, Application Support Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Application Support/Production Services to join our Fund and Investor Solutions team. This role is located in Pittsburgh, PA or Lake Mary, LM.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant experience supporting enterprise production applications in a high-availability environment.
- Good understanding of incident management, problem management, change management, and production governance.
- Hands-on knowledge of application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms.
- Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl for automation and diagnostics.
- Strong knowledge of SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar.
- Familiarity with middleware and integration technologies, including APIs, messaging systems, and batch processing frameworks.
- Experience supporting distributed systems in cloud and hybrid environments, including infrastructure, networking, and platform dependencies.
- Understanding of release management, DevOps practices, CI/CD pipelines, and environment controls.
- Working knowledge of ITIL-based service management processes.
- Strong troubleshooting skills across application, infrastructure, database, and network layers.
- Experience with scheduling tools, job monitoring, and operational workflows in complex enterprise ecosystems.
- Knowledge of resilience practices including high availability, disaster recovery, capacity planning, and performance tuning.
Nice To Haves
- Advanced certifications in application support or IT service management preferred.
Responsibilities
- Ensure high availability, performance, and operational stability of production systems.
- Coordinate major incident response, service restoration, escalation handling, and stakeholder communications.
- Drive root cause analysis and permanent remediation for recurring incidents and platform issues.
- Partner with engineering and development teams to improve application resiliency, supportability, and release quality.
- Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure.
- Oversee production readiness, change implementation, release support, and operational governance.
- Identify automation opportunities to reduce manual effort and improve service efficiency.
- Track service metrics, incident trends, platform health indicators, and operational risk items.
- Support capacity planning, environment stability, continuity, recovery readiness, and controls compliance.
- Mentor production support teams and foster a culture of accountability, collaboration, and operational excellence.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
