Application Production Support, Assistant Vice President

MUFG•Jersey City, NJ

18h•$112,000 - $159,000•Hybrid

About The Position

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Application Support Position Summary The Application Support Manager leads a team responsible for the production support, stability, availability, and operational readiness of business-critical banking applications. This role oversees Incident, Problem, Change, Release, and Disaster Recovery processes while partnering with Business, Application Development, Infrastructure, Middleware, Cloud, Security, and Vendor teams to deliver reliable and compliant technology services. The manager is accountable for service availability, operational excellence, team leadership, and continuous improvement.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, Business, or related discipline.
Minimum 5 years of relevant Information Technology experience in Application Production Support, Application Operations, Production Support, Middleware Support, Infrastructure Operations, or Technology Services.
Minimum 2 years of leadership, supervisory, or team lead experience.
Experience supporting mission-critical applications in a banking, financial services, or regulated environment preferred.
Experience supporting one or more of the following: Commercial Banking Applications, Commercial Loans and Commercial Lending Platforms, Loan Origination and Loan Servicing Systems, Treasury Management and Cash Management Solutions, Payment Processing, Wire Transfers, ACH, and SWIFT, Trade Finance and Supply Chain Finance Applications, Core Banking, Customer Onboarding, Risk, Compliance, and Regulatory Reporting Systems
Application Production Support (L1/L2/L3)
Incident, Problem, Change, and Release Management
ServiceNow or equivalent ITSM platform
Disaster Recovery and Business Continuity
Root Cause Analysis and Operational Support Governance
SLA/KPI Management and Executive Reporting
Vendor and Stakeholder Management

Nice To Haves

Linux and Windows Server Platforms
Middleware Technologies (Apache, NGINX, Tomcat, JBoss, WebSphere, WebLogic)
IBM MQ, Managed File Transfer (MFT), and AutoSys
AWS Cloud Services
Dynatrace, Splunk, and Enterprise Monitoring Platforms
ITIL Foundation
AWS Cloud Certification
PMP, Scrum, or Agile Certification

Responsibilities

Lead and manage Application Support teams providing L1, L2, and L3 production support.
Ensure 24x7 support coverage and operational support for business-critical applications.
Manage Major Incidents, production outages, escalations, root cause analysis, and corrective action plans.
Oversee application onboarding, Operational Readiness Reviews (ORR), production acceptance, and support transitions
Lead Disaster Recovery planning, testing, and recovery validation activities
Drive SLA attainment, operational metrics, reporting, automation, and continuous service improvement initiatives.
Develop and maintain SOPs, runbooks, operational documentation, and audit-ready support processes
Manage relationships with business stakeholders, application owners, vendors, and technology teams