Application Support Lead Analyst - Vice President
About The Position
Citi's Banking Technology is seeking an experienced Application Support Analyst – Senior with strong Java development expertise and a passion for exploring AI technologies. This position combines a strong Java development foundation with hands-on coding responsibilities, application support expertise in high-pressure, client-facing environments, and AI exploration and integration opportunities to drive innovation in support operations. We are looking for an avid technologist who applies analytical thinking and knowledge of data analysis tools and methodologies, deals with variable issues with potentially broader business impact, and has developed communication and diplomacy skills required to exchange potentially complex/sensitive information. The role requires experience in demanding client-facing environments, such as a trading floor or client site, where quick turnaround and performance under pressure are critical.
Requirements
- 2+ years of hands-on application development experience with strong proficiency in Core Java and Object-Oriented Programming (OOP) principles
- Proficiency in Java Spring Boot framework and related stack
- Experience with RESTful API design and implementation
- Knowledge of Microservices architecture and best practices
- 6+ years in application support role, with proven ability to troubleshoot and resolve complex technical issues
- Hands-on experience with Oracle, MS SQL, and MongoDB
- Good understanding of Angular 2+ and UI/UX design principles
- Experience supporting mission-critical enterprise applications
- Demonstrated curiosity and eagerness to explore artificial intelligence technologies
- Bachelor's/University degree or equivalent experience
- Excellent writing and communication skills, with ability to translate technical concepts into business-friendly language
- Passion for solving tough problems and proposing elegant solutions
- Ability to adjust quickly to changes, especially in prioritization
- Work well under pressure and changing priorities
- Avid learner with ability to learn and adapt, teach others, and encourage idea exchange and information percolation
Nice To Haves
- Hands-on experience or knowledge in implementing AI-powered monitoring tools and predictive analytics for incident detection
- Hands-on experience or knowledge in leveraging generative AI for documentation, troubleshooting guides, or automation
- Hands-on experience or knowledge in using AI-driven anomaly detection for system monitoring and optimization
- Experience in configuring, debugging, or supporting business applications in Capital Markets, preferably Debt or Equity Capital Markets Origination
Responsibilities
- Provide technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements
- Write and maintain high-quality Java code for application enhancements, bug fixes, and new features using Spring Boot, RESTful APIs, and microservices architecture
- Act as a liaison between users/traders, interfacing internal technology groups and vendors, and serve as an advisor or coach to new or junior analysts
- Participate in application releases, from development, testing, and deployment into production
- Perform post-release checkouts after application releases and infrastructure updates
- Develop and maintain technical support documentation
- Explore and integrate AI technologies into support workflows to improve efficiency and automate repetitive tasks
- Leverage AI-powered monitoring tools and predictive analytics to proactively identify root causes and prevent future incidents
- Develop and enhance support documentation and troubleshooting guides using generative AI to ensure rapid and accurate resolution of recurring issues
- Continuously monitor application performance and stability, utilizing AI-driven anomaly detection to optimize system reliability and minimize downtime
Benefits
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
