Vice President, Application Support Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Application Support/Production Services to join our Fund and Investor Solutions team. This role is located in Pittsburgh, PA or Lake Mary, LM. In this role, you’ll make an impact in the following ways: Ensure high availability, performance, and operational stability of production systems. Coordinate major incident response, service restoration, escalation handling, and stakeholder communications. Drive root cause analysis and permanent remediation for recurring incidents and platform issues. Partner with engineering and development teams to improve application resiliency, supportability, and release quality. Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure. Oversee production readiness, change implementation, release support, and operational governance. Identify automation opportunities to reduce manual effort and improve service efficiency. Track service metrics, incident trends, platform health indicators, and operational risk items. Support capacity planning, environment stability, continuity, recovery readiness, and controls compliance. Mentor production support teams and foster a culture of accountability, collaboration, and operational excellence.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Typically 6-10 years of experience.
- Relevant experience supporting enterprise production applications in a high-availability environment.
- Good understanding of incident management, problem management, change management, and production governance.
- Hands-on knowledge of application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms.
- Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl for automation and diagnostics.
- Strong knowledge of SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar.
- Familiarity with middleware and integration technologies, including APIs, messaging systems, and batch processing frameworks.
- Experience supporting distributed systems in cloud and hybrid environments, including infrastructure, networking, and platform dependencies.
- Understanding of release management, DevOps practices, CI/CD pipelines, and environment controls.
- Working knowledge of ITIL-based service management processes.
- Strong troubleshooting skills across application, infrastructure, database, and network layers.
- Experience with scheduling tools, job monitoring, and operational workflows in complex enterprise ecosystems.
- Knowledge of resilience practices including high availability, disaster recovery, capacity planning, and performance tuning.
Nice To Haves
- Advanced certifications in application support or IT service management preferred.
Responsibilities
- Ensure high availability, performance, and operational stability of production systems.
- Coordinate major incident response, service restoration, escalation handling, and stakeholder communications.
- Drive root cause analysis and permanent remediation for recurring incidents and platform issues.
- Partner with engineering and development teams to improve application resiliency, supportability, and release quality.
- Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure.
- Oversee production readiness, change implementation, release support, and operational governance.
- Identify automation opportunities to reduce manual effort and improve service efficiency.
- Track service metrics, incident trends, platform health indicators, and operational risk items.
- Support capacity planning, environment stability, continuity, recovery readiness, and controls compliance.
- Mentor production support teams and foster a culture of accountability, collaboration, and operational excellence.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
