Vice President, Application Support Manager
About The Position
We’re seeking a future team member for the role of Vice President, Application Support Manager to join our Production Services team. In this role, you’ll make an impact by diagnosing and resolving complex application issues rapidly to support stable operations and reduce downtime. You will also conduct post-mortem analysis to identify root causes and prevent future issues. Additionally, you will communicate technical issues clearly to non-technical stakeholders and collaborate effectively with developers and other partners. You will maintain composure during outages and high-priority incidents, often working under strict SLAs. Finally, you will maintain detailed system logs and incident reports to support tracking, reporting, and continuous improvement.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Knowledge of Linux/Unix shell scripts for automation and understanding processing stages.
- Ability to run complex SQL queries and procedures for data analysis and debugging, with knowledge of Oracle and execution plans.
- Knowledge of Docker for containerization and Kubernetes for orchestration.
- Proficiency in App Engine to facilitate provisioning servers and scaling app instances based on demand.
- Understanding of OneDesk as a centralized platform to streamline software deployment workflows.
- Understanding of Kafka message broker for messages sent to different application topics and monitoring for lags.
- Understanding of ServiceNow ticketing systems to request and transition with proper documentation.
- Ability to interrogate logs through Splunk, including use in the ODH reporting system that hooks up with Nexen through plugins.
Nice To Haves
- Advanced certifications in application support or IT service management preferred.
Responsibilities
- Diagnose and resolve complex application issues rapidly to support stable operations and reduce downtime.
- Conduct post-mortem analysis to identify root causes and prevent future issues.
- Communicate technical issues clearly to non-technical stakeholders and collaborate effectively with developers and other partners.
- Maintain composure during outages and high-priority incidents, often working under strict SLAs.
- Maintain detailed system logs and incident reports to support tracking, reporting, and continuous improvement.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
