Vice President, Application Support

Cantor Fitzgerald•New York, NY

About The Position

The Vice President, Application Support will oversee a dedicated team, ensuring timely and effective support for our clients. This role involves managing incidents, driving investigations, and collaborating with internal and external stakeholders. The successful candidate will have a strong background in financial services support, with a focus on FX, Rates, or Credit products, and experience in FIX API troubleshooting.

Requirements

A minimum of 2-3 years of experience in financial services support, preferably in a banking, IDB, exchange, or clearing environment.
Proven experience across FX, Rates, or Credit products, with a strong understanding of trading workflows.
Expertise in FIX API troubleshooting and a solid grasp of trading applications and market data systems.
Excellent problem-solving and analytical skills, with the ability to work effectively in a time-sensitive trading environment.
Strong communication skills, both technical and business-oriented, to engage with clients and internal teams.
Proficiency in Microsoft Office tools and a working knowledge of networks and protocols.
A client-focused and relationship-driven approach, with a calm and composed demeanor under pressure.
A commitment to continuous improvement and a collaborative mindset in a global team environment.

Nice To Haves

Familiarity with Confluence, Dynamics, Teams, and Salesforce is preferred.
Awareness of AI tools and their potential for workflow efficiency is an advantage.

Responsibilities

Lead and manage the eServices team, providing first-line support for our electronic trading platforms.
Ensure timely incident management and resolution, owning and driving investigations.
Proactively monitor and respond to alerts and issues in real-time.
Troubleshoot FIX connectivity, order routing, and market data issues, analyzing FIX logs.
Perform operational tasks and provide trade-related support, including order lookups and cancellations.
Maintain effective communication during incidents, managing stakeholder expectations.
Build and nurture relationships with clients and internal teams, ensuring a high level of client satisfaction.
Maintain a deep understanding of end-to-end trading workflows and the trade lifecycle.
Support the global shift model, ensuring smooth handovers and coverage.
Drive continuous improvement initiatives, including automation and AI adoption, to enhance support efficiency.