Vice President, Account Onboarding & Transitions

Oaktree•Los Angeles, CA

23h

About The Position

As a part of Brookfield’s $416B credit platform, Oaktree is a premier credit manager emphasizing an opportunistic, value-oriented, and risk-controlled approach to investing across credit, equity, and real estate. Oaktree is committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture. Oaktree is wholly owned by Brookfield, a leading global investment firm with more than $1 trillion in assets under management. Brookfield owns and operates high-quality businesses and real assets that provide essential services and form the backbone of the global economy. It invests on behalf of institutions and individuals around the world across infrastructure, renewable power and transition, private equity, real estate, and credit. For additional information, please visit Oaktree’s website at http://www.oaktreecapital.com/ The Vice President, Account Onboarding/Transitions will serve as Oaktree’s Account Transitions Lead, accountable for the firm’s Transitions Hub within Investment Operations. Transitions are defined as any account onboarding, offboarding (e.g., termination), and operational lifecycle event, including in-kind transfers and custodian account changes. Operating a hub-and-spoke model, this role centralizes coordination, streamlines execution, and formalizes operational controls across account transitions, beginning with a separately managed account (SMA) pilot followed by a phased rollout to additional product types. The role owns pipeline tracking and end-to-end project management, and will “lift and shift” specified operational readiness activities — including back-end system and third-party set-ups — into the Hub to build dedicated expertise and create capacity for functional teams to focus on business-as-usual activities.

Requirements

Bachelor’s degree plus 7+ years in investment operations, client onboarding, or transition management at an asset manager, custodian, or fund administrator
Demonstrated project management experience leading complex, cross-functional operational workstreams to defined deadlines and control points
Working knowledge of the SMA onboarding lifecycle, including IMA and investment guideline implementation, custodian and ISDA onboarding, KYC/AML, and portfolio set-up across IBOR and ABOR platforms
Track record of building operating models, RACI documentation, checklists, and control frameworks where none previously existed
Must have outstanding initiative and be a self-starter comfortable standing up a new function
Demonstrate non-linear thinking and have excellent written, verbal and interpersonal communication skills
Ability to prioritize and manage multiple competing tasks across concurrent account transitions
Collaborative, team-oriented individual with strong sense of integrity and professionalism

Nice To Haves

Experience with workflow and data platforms such as Monday.com, Semarchy, Geneva, and AllVue Everest a plus
Familiarity with client and regulatory attribute requirements (ERISA, QIB, ’40 Act) and related reporting obligations a plus

Responsibilities

Own the account transitions pipeline end to end — intake, tracking, and proactive distribution of pipeline status to internal stakeholders and operational leadership on a routine basis
Partner closely with Client Relationship Managers on client touchpoints related to transitions
Lead end-to-end internal communications and project management across Legal, Compliance, Fund Finance, Investment Operations, Data Management, Global Treasury, Tax, and Risk & Reporting
Own final operational readiness validation and sign-off, serving as the control point that confirms all functional owner sign-offs are complete before the account is cleared to trade
Perform select internal system and third-party set-ups including, Semarchy, Everest enrichment, FX Central, Bank Debt service providers, derivatives, and regulatory reporting configuration
Coordinate custodian and ISDA onboarding packages with Global Treasury, and act as liaison among internal functional teams, the client, and custodians to collect the information requisite to onboard the account
Coordinate and facilitate KYC/AML and legal documentation workflows with Legal and Compliance, from pre-IMA negotiations through signed and executed documents and investment guideline coding
Set data standards for transitions processes and own ongoing reconciliation and validation of data inputs, establishing a governed source of truth for critical client, account, and regulatory attributes (e.g., ERISA, QIB, 40 Act status)
Define the authoritative storage location and storage owner for each client data element collected during onboarding, and maintain key client data points for the duration of the account lifecycle
Own tooling and workflow design supporting execution, tracking, and measurement of account transitions, including the interim Monday.com build and its integration into the final target-state platform
Build and maintain a repository of playbook-specific checklists, client intake forms, RACI documentation, and related templates that replace email and spreadsheet-based coordination
Establish standardized milestones, SLAs, and Key Performance Indicators for account transitions; capture volume and cycle-time data to inform go-forward resource planning
Reduce operational risk and “key person” dependency by formalizing documented process and task-level ownership, with the goal of fewer internal audit and ORM findings and no revenue loss from transition process failures
Represent the Transitions Hub in recurring internal forums, including pipeline governance meetings and recurring calls with Client Services leads, and support the phased rollout of the model beyond the SMA pilot