VICAP Assistant Coordinator (Human Services Coordinator II)

Fairfax County • Fairfax (Ej27), VA

16h • Hybrid

About The Position

This position is part of Fairfax County Government's initiative to shape racial and social equity policies through the One Fairfax Policy. The role involves providing one-on-one counseling to clients to help them analyze and compare Medicare health plan and prescription drug plan options, and access other benefits. The position ensures program service delivery through volunteer support, performs data collection, and conducts professional analytic and technical work related to the Virginia Insurance Counseling and Assistance Program (VICAP) Unit. Responsibilities include measuring and analyzing performance indicators for VICAP, MIPPA, and SMP, exercising independent judgment in applying knowledge of agency and community services related to Medicare and Dual Eligibility Medicaid, and complying with counselor guidelines, including confidentiality. The role involves analyzing, problem-solving, and providing information on Medicare, Dual Eligibility Medicaid, supplemental health insurance, long-term care insurance, other related health insurance programs, and Medicare fraud and abuse. Additionally, the position develops, coordinates, and presents Medicare training and outreach to various groups.

Requirements

• Graduation from an accredited four-year college or university with a degree in one of the social or behavioral sciences
• One year of experience in full performance level human services coordination work in public, private, or volunteer organization.
• Ability to be certified as a Virginia Insurance Counselor for Medicare within 60 days of start.
• Ability to perform a variety of fact-finding techniques.
• Effective interpersonal and organizational skills.
• Ability to communicate effectively orally and in writing including effective presentation skills.
• Ability to use word processing and presentation software to prepare documents, presentations, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data.
• Ability to maintain professional commitment.
• Ability to implement effective relational skills.
• Ability to display cultural competence through scope of work and interactions with others.
• SHIP/VICAP State certification: Certification as a Virginia Insurance Counselor for Medicare required within 60 days of hire.
• Annual re-certification required.
• Appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, and a Board of Insurance check to the satisfaction of the employer.

Nice To Haves

• Currently certified as a Virginia Insurance Counselor for Medicare.
• Experience in the field of aging and long-term care services.
• Experience providing benefits related counseling.
• Experience providing unbiased counseling to consumers to resolve concerns related to Medicare claims.
• Experience with programs serving adults, caregivers, adults with disabilities, adult protective services, elder rights, and fraud prevention.
• Experience in public speaking and giving presentations both in-person and through virtual platforms to older-adults, non-profit/community groups and/or internal customers.
• Data management and data analysis experience.
• Proficiency utilizing Microsoft office: Word, Excel, and PowerPoint.
• Bilingual in English and another language.

Responsibilities

• Provides one-on-one counseling utilizing appropriate database to help clients analyze and compare Medicare health plan and prescription drug plan options and access other benefits.
• Ensures the delivery of program services through support of volunteers.
• Performs data collection activities in support of requirements attached to appropriate programming.
• Provides professional analytic and technical work, analysis, data management and research related to services provided as a member of the Virginia Insurance Counseling and Assistance Program (VICAP) Unit.
• Measures and analyzes indicators of performance in accordance with VICAP, Medicare Improvements for Patients and Providers Act (MIPPA), Senior Medicare Patrol (SMP) and any other requirements under the VICAP unit.
• Exercises independent judgment and expertise in the application of knowledge of agency and community services and related policies and procedures regarding Medicare and Dual Eligibility Medicaid.
• Complies with policies and guidelines for counselors, including those regarding confidentiality and reporting of VICAP activities.
• Analyzes, problem-solves, and provides information about, and assistance with, issues related to Medicare, Dual Eligibility Medicaid, supplemental health insurance, long-term care insurance, other related health insurance programs, and Medicare fraud and abuse.
• Develops, coordinates and presents Medicare training and outreach to non-profit/older-adults, community groups and internal customers.
• Uses independent judgment in the application of knowledge of agency and community services and related policies and procedures regarding health plans to assess client needs.
• Researches available options for clients and presents options/information.
• Handles client cases by navigating through a variety of computer applications and systems.
• Uses internet-based programs to help clients compare health plan and prescription drug plan options and access other benefits as appropriate.
• Provides one-on-one counseling in person, by phone, at specified VICAP locations, or during enrollment events.
• Supports volunteers and their counseling efforts.
• Maintains and enters programmatic data into appropriate databases.
• Responsible for coordinating and providing information to social workers, case managers and other staff regarding VICAP needs of clients.
• Other duties as assigned to support the work of the Adult & Aging Division.

Benefits

• Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
• Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level