Human Services Assistant II-AS/APS

Virginia Department of Social Services•Verona, VA

3d•$41,862 - $43,955•Onsite

About The Position

This is a professional/para-professional position under the supervision of a Family Services Supervisor that performs responsible professional work in the support and assistance of those involved with the Adult Services/Adult Protective Services unit (AS/APS). Responsibilities include responding to calls to the AS/APS Intake line, obtaining information both in-person and over the phone, meeting with AS/APS walk-ins, linking CPS walk-ins with CPS intake, entering mandated information and assignment of AS/APS cases into the PeerPlace case management system, obtaining financial information to determine eligibility for AS services, providing assistance with tertiary case responsibilities, providing emergency assistance to family service workers with case responsibilities on an as-needed basis, provide referrals for community-based services, maintain communication with clients and professionals, assisting in completion of required case contacts, maintain case records and perform other assigned duties.

Requirements

Knowledge of social work principles and practices
Knowledge of the process of aging and geriatrics
Knowledge of human behavior
Knowledge of stages of change and motivational interviewing
Knowledge of effective communication
Knowledge of crisis intervention
Knowledge of current social issues and related interventions for issues such as homelessness, domestic violence, food insecurity, substance abuse, healthcare availability, and mental illness
Knowledge of empowerment theory
Knowledge of team building
Knowledge of evidenced based practices
Knowledge of identifying abuse, neglect and exploitation and intervention strategies
Knowledge of community resources
Skills in use of personal computer, hardware and software programs
Skills in operation of general office equipment and motor vehicle
Ability to review and interpret local, state, and federal policy
Ability to assess risk, safety, and need for immediate response for reported abuse, neglect, and/or exploitation via telephone or in person
Ability to enter factual and concise documentation into the case management system per policy
Ability to maintain effective working relationships with clients and other professionals
Ability to exercise diplomacy and tact
Ability to use evidenced based practices
Ability to work effectively with customers who have varying socioeconomic status', cultures, morals and values
Ability to assess client needs, counsel and refer clients to a variety of housing, medical, social, and financial resources
Ability to understand adult’s right to self-determination
Ability to illicit necessary information from callers or walk-ins
High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social behavioral sciences, business or related field and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
Possession of a valid driver’s license in the Commonwealth of Virginia
Driving record demonstrating responsible motor vehicle operation practices
Must pass the agency background checks
Must pass the agency background checks including fingerprint checks from the State Police, local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority

Nice To Haves

Possession of a Bachelor's degree in a Human Services field
Minimum of a Bachelor's degree in any field and a minimum of two years of appropriate and related experience in the field of aging

Responsibilities

Responding to calls to the AS/APS Intake line
Obtaining information both in-person and over the phone
Meeting with AS/APS walk-ins
Linking CPS walk-ins with CPS intake
Entering mandated information and assignment of AS/APS cases into the PeerPlace case management system
Obtaining financial information to determine eligibility for AS services
Providing assistance with tertiary case responsibilities
Providing emergency assistance to family service workers with case responsibilities on an as-needed basis
Provide referrals for community-based services
Maintain communication with clients and professionals
Assisting in completion of required case contacts
Maintain case records
Perform other assigned duties
Willing to work in the community emergency shelter in the event of a natural disaster or emergency