Veterinary Technician - Urgent Care Assistant Manager

Pieper Veterinary•Middletown, CT

2d•Onsite

About The Position

Pieper Madison – Urgent Care is seeking an Assistant Hospital Manager to oversee the hospital’s day-to-day operations and help deliver high-quality patient care and customer service. The position involves overseeing staff, providing clients, patients, and the team with needed resources, and working with nearby hospital managers to improve workflows, efficiency, and care while resolving client concerns. This hands-on leadership role combines management responsibilities with veterinary technician duties and direct patient care. The role is described as approximately a 50/50 split between leadership and patient care, with clinical support potentially occupying up to 75% of the time as needed. Responsibilities include interviewing, hiring, onboarding, and scheduling team members, as well as mentoring employees and developing individual growth plans. The position is full-time, on a four- or five-day rotation, with shifts of 12 p.m.–10 p.m. or 10 a.m.–8 p.m. Weekend and holiday work is required. The schedule must be flexible to cover callouts, vacations, and operational needs. Compensation is $28–$34 per hour, based on experience. The employer describes in-house continuing education, mentoring, career advancement, and an inclusive workplace as part of the work environment.

Requirements

At least 2 years of veterinary technician experience.
Knowledge of anesthesia and monitoring.
Knowledge of phlebotomy.
Knowledge of procedures for scheduling patients, receiving and treating them, ordering medical supplies, and requesting laboratory tests.
Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
Knowledge of sterilization techniques for instruments and materials.
Knowledge of the instruments, materials, and standardized procedures used in treatments, including tableside assistance.
Knowledge of client and personal service principles, including assessing client needs, meeting service quality standards, and evaluating client satisfaction.
Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar.
Ability to work independently on assigned tasks and accept direction on assignments.
Exceptional organizational skills and ability to multitask.
Proven experience developing and growing teams.
Excellent verbal and written communication skills.
Standard knowledge of and ability to use Microsoft Office programs.
Flexibility to meet department needs, including adjusting hours for coverage and operational needs.
Must be at least 18 years old.

Nice To Haves

At least 3 years of experience, preferably in veterinary general practice.
Prior urgent care experience.
Prior management experience.
CVT license.

Responsibilities

Oversee the hospital’s day-to-day operations, staff, and resources needed to provide patient care and customer service.
Interview, hire, onboard, and schedule team members.
Mentor and develop employees, including creating personalized growth plans.
Work with area hospital managers to develop workflow improvements and increase efficiency while maintaining high-quality care.
Resolve client concerns.
Perform veterinary technician duties and support the clinical team on the hospital floor as needed.
Provide direct patient care and clinical support to help ensure efficient workflows and exceptional care.
Adjust work hours as needed to cover callouts, vacations, and operational needs.