Veterinary Receptionist - North Fort Myers, FL

Bayshore Animal Hospital•North Fort Myers, FL

2d•Onsite

About The Position

Bayshore Animal Hospital is a three-doctor small animal practice located in North Fort Myers, Florida. We are committed to providing high-quality medicine, exceptional client service, and a supportive workplace culture where team members enjoy coming to work each day. We are seeking an experienced Client Service Representative who is passionate about helping pets and the people who love them. If you enjoy building relationships, thrive in a fast-paced environment, and want to be part of a collaborative team that values your contributions, we would love to meet you.

Requirements

Previous customer service experience, preferably in a veterinary setting
Confidence handling high call volumes and competing priorities
Compassionate communication skills, especially during emotional situations
Strong problem-solving abilities and client service skills
Familiarity with veterinary terminology and hospital workflows preferred
Experience with ezyVet software is a plus
Excellent multitasking and organizational skills
Strong attention to detail and accurate record keeping
Positive attitude, reliability, and a team-first mindset

Nice To Haves

Experience with ezyVet software is a plus

Responsibilities

Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Check patients in and out while ensuring accurate client and patient information
Collect payments and process invoices accurately
Maintain a clean, organized front desk and welcoming lobby environment
Coordinate with technicians and doctors to support efficient patient flow
Provide exceptional client service and build lasting client relationships
Support daily hospital operations through teamwork and communication

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Generous PTO
Employee discounts
Quarterly team bonuses
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
Flexible approach to compensation that will reflect your skillset and future performance
Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Birthday lunches, snack bar, and team outings