Veterinary Receptionist - North Fort Myers, FL
Vetcor•North Fort Myers, FL
•Onsite
About The Position
Bayshore Animal Hospital is a three-doctor small animal practice located in North Fort Myers, Florida. We are committed to providing high-quality medicine, exceptional client service, and a supportive workplace culture where team members enjoy coming to work each day. We are seeking an experienced Client Service Representative who is passionate about helping pets and the people who love them. If you enjoy building relationships, thrive in a fast-paced environment, and want to be part of a collaborative team that values your contributions, we would love to meet you.
Requirements
- Previous customer service experience, preferably in a veterinary setting
- Confidence handling high call volumes and competing priorities
- Compassionate communication skills, especially during emotional situations
- Strong problem-solving abilities and client service skills
- Familiarity with veterinary terminology and hospital workflows preferred
- Experience with ezyVet software is a plus
- Excellent multitasking and organizational skills
- Strong attention to detail and accurate record keeping
- Positive attitude, reliability, and a team-first mindset
Responsibilities
- Answer phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and manage a multi-doctor calendar efficiently
- Check patients in and out while ensuring accurate client and patient information
- Collect payments and process invoices accurately
- Maintain a clean, organized front desk and welcoming lobby environment
- Coordinate with technicians and doctors to support efficient patient flow
- Provide exceptional client service and build lasting client relationships
- Support daily hospital operations through teamwork and communication
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
