Veterinary Receptionist

Companion Pet Partners, LLC•Surprise, AZ

1d•Onsite

About The Position

Animal Medical Center of Surprise is an AAHA-accredited veterinary hospital located in the heart of one of Arizona's most vibrant communities. As a modern, technologically advanced practice, we set the gold standard for patient care by combining cutting-edge equipment, efficient workflows, and a team-centered approach. At AMC, you'll work in a state-of-the-art facility where thoughtfully designed systems reduce stress and maximize efficiency. Our investment in advanced technology and streamlined processes allows you to focus on what matters most—providing exceptional care while building lasting relationships with clients and their pets. Located in Surprise, Arizona, enjoy the unique blend of desert beauty and suburban convenience that makes this community special. Join us for a rewarding career where cutting-edge medicine meets compassionate care in an environment designed to make your workday both fulfilling and less stressful.

Requirements

Must be willing to work on Sundays
Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
Ability to multi-task and attend to multi-line phone systems and veterinary programs
Proficient in handling high volume, high stress cases while maintaining professionalism
Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
Maintaining any required documents or medical records
Accurately handle deposits and financial transactions
High School Diploma/GED or equivalent required
At least 2 years of customer service experience in an animal hospital required
Familiar with veterinary terminology and protocols
Manage cash handling and financial transactions

Responsibilities

Create exceptional first impressions by warmly greeting clients and their pets.
Skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
Masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
Promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
Maintain an inviting, clean, and organized reception area.
Uphold rigorous hospital standards for cleanliness and organization.
Accurately handle deposits and financial transactions from clients.
Accurately educate clients on veterinary services and best practices for animal care.