Experienced Veterinary Receptionist

Innovetive Petcare • Lewisville, NC

2d • Onsite

About The Position

Animal Hospital of Lewisville is seeking an experienced, compassionate, and highly organized Veterinary Receptionist to join our growing team. This position plays a critical role in creating an exceptional client experience while supporting the daily operations of our hospital. This is NOT an entry-level position. We are seeking an individual with previous veterinary reception, veterinary customer service, or veterinary hospital experience who can confidently manage client interactions, appointment scheduling, patient records, and front-desk operations with professionalism, empathy, and efficiency. The ideal candidate understands that veterinary reception is much more than answering phones—it is helping guide clients through some of the most important and emotional moments in their pets' lives. At Animal Hospital of Lewisville, we believe exceptional veterinary medicine begins with exceptional client service. Our reception team serves as the first and last impression of the hospital, helping create a welcoming, compassionate, and supportive experience for every client who walks through our doors.

Requirements

• Minimum 1+ year of veterinary reception or veterinary client service experience required
• Experience working in a veterinary hospital, animal hospital, emergency hospital, or specialty practice
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Comfortable discussing estimates, invoices, and financial transactions
• Strong organizational and time-management skills
• Professional demeanor and positive attitude

Nice To Haves

• Experience with veterinary practice management software
• Experience scheduling appointments in a veterinary setting
• Knowledge of veterinary terminology
• Familiarity with preventive care recommendations and common veterinary services
• Experience supporting busy multi-doctor practices

Responsibilities

• Greet clients and patients with warmth, professionalism, and empathy
• Create positive first impressions and deliver exceptional customer service
• Assist clients during routine visits, urgent care appointments, and emotionally sensitive situations
• Answer questions regarding hospital services, policies, and patient care recommendations
• Support client retention through relationship-focused communication
• Schedule and confirm appointments efficiently
• Manage multiple phone lines while maintaining professionalism and accuracy
• Coordinate appointment flow to support hospital efficiency
• Assist with patient check-in and check-out processes
• Maintain accurate client and patient records
• Process payments and maintain accurate financial records
• Prepare estimates and explain billing information as directed
• Manage medical records and documentation
• Support prescription refill requests and client communications
• Assist with daily administrative tasks and hospital organization
• Partner closely with veterinarians, technicians, and assistants to support patient care
• Communicate effectively regarding schedule changes, client concerns, and patient needs
• Contribute to a positive, team-oriented culture

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Employee pet care discounts
• Continuing Education and professional development opportunities
• Career growth and advancement opportunities
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed