Experienced Veterinary Receptionist - Lake Oswego, OR
Vetcor•Lake Oswego, OR
•Onsite
About The Position
Full Circle Veterinary Care is seeking an experienced Veterinary Receptionist to join their compassionate team. This well-established, three-doctor practice values the unique skills each team member brings. The Veterinary Receptionist is an essential part of the pet care team, responsible for creating an outstanding client experience and ensuring smooth communication and daily hospital operations. The practice emphasizes a supportive team environment where empathy, positivity, and accountability are key.
Requirements
- Previous veterinary reception experience
- A genuine passion for pets and veterinary medicine
- Exceptional customer-service and communication skills
- A warm, compassionate, and professional approach to client interactions
- Strong organizational and multitasking abilities
- Ability to stay calm and focused in a busy veterinary environment
- Strong attention to detail and accuracy
- Confidence taking ownership of tasks and responsibilities
- Dependability and a strong work ethic
- A positive, solutions-oriented attitude
- Empathy for clients, coworkers, and yourself
- Willingness to ask for help when needed and offer help to others
- Ability to work effectively both independently and as part of a team
- Desire to continue learning and growing professionally
- A commitment to creating positive experiences for pets and the people who love them
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming calls and respond to client questions
- Schedule and coordinate veterinary appointments
- Check clients and patients in and out efficiently
- Maintain accurate client and patient information
- Communicate important information between clients and the veterinary team
- Process payments and assist with client transactions
- Help clients understand hospital services, recommendations, and next steps
- Recognize potentially urgent concerns and communicate them appropriately to the medical team
- Provide compassionate support during stressful or emotional situations
- Maintain an organized and welcoming reception area
- Balance multiple priorities while providing excellent customer service
- Support veterinarians, technicians, assistants, and fellow reception team members
- Take ownership of responsibilities and follow through to achieve positive outcomes
- Help maintain an efficient daily hospital workflow
- Deliver an exceptional experience from the first phone call through the end of each visit
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
