Experienced Veterinary Receptionist
About The Position
Barkfield Animal Hospital is a modern, compassionate, and team-driven animal hospital focused on providing a welcoming environment for pets and their owners. They aim to break the mold of impersonal veterinary care by creating personalized experiences and exceeding expectations. The hospital is looking for an energetic, tech-savvy, animal-loving multitasker to join their team as a Full-Time Veterinary Receptionist / Client Service Representative. This role primarily focuses on reception and client service but also offers opportunities for cross-training in boarding, kennel, and patient care operations. The ideal candidate enjoys connecting with people, caring for animals, and being part of a dynamic team.
Requirements
- High school diploma or equivalent
- Minimum 1 year of veterinary, medical, customer service, or reception experience preferred
- Strong communication and interpersonal skills
- Comfortable answering phones and interacting with clients in person
- Tech-savvy and comfortable learning practice management software, email, and digital communication tools
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced veterinary environment
- Team-oriented with a positive, can-do attitude
- Compassionate toward pets and their people
- Comfortable learning new responsibilities and cross-training in different areas of the hospital
- Dependable, punctual, and willing to jump in wherever the team needs support
- Comfortable safely handling and caring for dogs and cats
- Ability to lift up to 30–50 lbs. as needed
- Availability to work occasional weekends as needed
Nice To Haves
- Previous veterinary reception or animal hospital experience is a plus
Responsibilities
- Provide friendly, high-quality customer service with compassion and enthusiasm.
- Greet clients and pets warmly and create a welcoming front-desk experience.
- Answer phones, schedule veterinary appointments, and respond to client questions.
- Collect patient histories and ensure accurate information is documented.
- Check patients in and out and communicate patient needs to the veterinary team.
- Process invoices, payments, estimates, and other financial transactions accurately.
- Determine vaccination, immunization, and wellness status of incoming patients.
- Manage prescription, food, and product requests under veterinarian guidance.
- Accurately enter and update client and patient information in the practice management system.
- Assist with appointment confirmations, reminders, and client follow-up.
- Maintain a clean, organized, professional, and welcoming reception area.
- Communicate effectively with veterinarians, veterinary technicians, assistants, and management.
- Help create a next-level client experience from the first phone call through checkout.
- Assist with the daily care and monitoring of boarding and hospitalized patients.
- Feed, walk, exercise, and provide basic care for boarding pets according to established instructions.
- Monitor pets for changes in appetite, behavior, comfort, or overall condition and communicate concerns to the appropriate team member.
- Assist with safe and compassionate animal handling and restraint when appropriate.
- Help maintain clean, sanitary, organized kennels, runs, treatment areas, and patient spaces.
- Assist with laundry, stocking, cleaning, and other hospital support duties.
- Provide additional support to the veterinary team during busy periods.
- Learn additional hospital and patient-care responsibilities through cross-training.
Benefits
- Competitive hourly pay starting at $15/hour
- Paid Time Off (PTO)
- Closed on all federal holidays
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Employee Pet Care Discounts
- Flexible scheduling
- Career development and ongoing training
- Cross-training opportunities across veterinary reception, boarding, kennel, and hospital operations
- Opportunities for professional growth within veterinary medicine
- Supportive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
