Veterinary Receptionist - Hadley, MA
About The Position
Valley Veterinary Hospital is seeking a full-time customer service representative to join our team! We are looking for hardworking, motivated individuals who enjoy dogs and cats and want to work alongside us as a member of our busy team. At Valley Veterinary Hospital, we are passionate about the care we provide both for pets and clients. We are seeking a client service representative to support our goal of maintaining a cheerful, positive, and professional environment for our clients and their pets while providing them with what they need. This is a full-time position with a flexible schedule – though rotating Saturday shifts will be required. While we emphasize preventative and wellness care here at Valley Vet, we also offer a full range of services including surgery, dentistry, radiology, ultrasonography, and in-house lab work. Working alongside other team members, client service representatives answer phones and emails, scan in and maintain accurate records, schedule appointments, control the flow of clients and patients, create invoices, communicate extensively with clients, doctors and technicians, handle money, and open and/or close the hospital. Customer service representatives operate under the supervision of the Lead Customer Service Representative and/or Hospital Manager.
Requirements
- Veterinary experience of 1+ year
- Must have a passion for people and their pets
- Be cheerful, positive, professional, compassionate, and a team player
- Punctual and reliable
- Self-starter, detail-oriented, organized, multi-task
- Excellent communication and computer skills (Avimark a plus)
- Stand, bend, and sit for extended periods of time
- Knowledge of basic animal behavior and medical terminology
- Weekend and evening availability, as we are open 6 days a week
Nice To Haves
- Avimark a plus
Responsibilities
- Answer phones and emails
- Scan in and maintain accurate records
- Schedule appointments
- Control the flow of clients and patients
- Create invoices
- Communicate extensively with clients, doctors and technicians
- Handle money
- Open and/or close the hospital
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Lifestyle Benefits
- Flexibility with scheduling to ensure a healthy work-life balance
- Opportunity to use your veterinary skills to better your community
- A clinic culture that celebrates your unique awesomeness!
- Lunch breaks on the reg
- 4 and 5-day work weeks offered
- No on-call shifts or holidays
- Mentoring and support as you grow and advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
