Veterinary Receptionist - Portland, OR
About The Position
Heartfelt Veterinary Hospital is hiring an experienced Veterinary Receptionist to join their team. This is a full-time position with a salary of $16–$18 per hour. The schedule involves working Monday-Wednesday, Friday, and Saturdays, or Monday, Wednesday, and Saturdays, with Saturdays being mandatory. Heartfelt Veterinary Hospital is a well-established 4-doctor practice with a strong support team committed to excellent care. They are a group of compassionate professionals who show up for each other, celebrate each other, and welcome everyone as they are. They are looking for a client service representative who is passionate about animals and client service, and who desires a clinic where their contributions are valued and their growth is supported.
Requirements
- Comfort in a fast-paced clinical environment
- Previous experience in a client care role
- Previous experience as a veterinary receptionist
- Confidence handling high call volume and juggling competing priorities
- Compassionate communication skills, especially in sensitive or emotional situations
- Ability to explain basic services, policies, and next steps clearly to clients
- Ability to maintain a clean, professional front desk and lobby environment
- A warm, confident communication style and passion for helping clients and pets
- Strong customer service skills with a focus on building long-term client relationships
- Experience coordinating appointments, managing schedules, and optimizing clinic flow
- Comfort making outbound calls/texts/emails for follow-ups, reminders, and care coordination
- Strong attention to detail when updating patient records and documenting communication
- Ability to triage scheduling needs and prioritize urgent cases appropriately
- Excellent multitasking skills and the ability to stay calm in a fast-paced environment
- Confidence handling difficult conversations with empathy and professionalism
Nice To Haves
- Familiarity with veterinary terminology and hospital workflows
- Experience with practice management software Cornerstone is a plus
Responsibilities
- Greet clients and patients with warmth and professionalism
- Answer phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and manage a multi-doctor calendar efficiently
- Check patients in/out and ensure accurate client and patient information
- Collect payments and processes invoices
- Maintain a clean, organized front desk and welcoming lobby environment
- Manage medical record requests, reminders, and basic administrative tasks
- Handle client concerns with empathy and professionalism, escalating when needed
- Make outbound calls/texts/emails to confirm appointments and follow up on care
- Support compliance by helping clients schedule recommended services and rechecks
- Collaborate with the medical team to coordinate care plans and timing
- Sweep and mop the reception area each evening
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
