Veterinary Receptionist, Carp Road Animal Hospital

VCA Animal Hospitals • Stittsville, ON

3d • CA$18 - CA$25 • Onsite

About The Position

Carp Road Animal Hospital is currently welcoming a Client Care Coordinator to join our team. This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Requirements

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Nice To Haves

• Previous veterinary assistant or customer service experience is an asset

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Benefits

• RRSP Employer 5 % Match Program
• Competitive wages and benefits
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• Shopping discounts
• Wellness apps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed