Veterinary Receptionist - Columbia, MO
About The Position
Horton Animal Hospital Northeast is looking for a compassionate, customer-focused Veterinary Receptionist to join our front desk team. Our Veterinary Receptionists are the face of the practice and play an important role in every client and patient experience. You’ll help strengthen our reputation in the community by creating a warm welcome, providing exceptional service, and supporting pets and their families throughout every stage of care. A well-established, five-doctor hospital with a strong community reputation. A collaborative team committed to outstanding client service and patient care. Advanced equipment and services, including ultrasound, digital radiology, laser therapy, in-house laboratory equipment, and advanced patient monitoring. Healthy Start Plans designed to give puppies and kittens the best possible beginning. Meaningful partnerships with local rescue and animal-welfare organizations. A hospital known for caring for pets through every stage of life. A great opportunity to begin or continue building a career in veterinary medicine.
Requirements
- A genuine love of animals and commitment to their welfare.
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- A calm, friendly, and professional telephone presence.
- Strong organizational and multitasking abilities.
- The ability to manage competing priorities in a busy hospital environment.
- Excellent attention to detail when updating records and documenting communication.
- A positive attitude and collaborative, team-first mindset.
- Compassion and empathy for clients during both joyful and difficult moments.
Nice To Haves
- Veterinary reception experience is a plus but not required.
Responsibilities
- Welcome clients and patients with warmth, empathy, and professionalism.
- Manage multiple phone lines and respond to client questions clearly and courteously.
- Schedule appointments and help coordinate the hospital’s daily calendar.
- Complete client follow-ups and communicate important information promptly.
- Process payments and assist clients during check-in and check-out.
- Help clients with pet food, medications, and other supply purchases.
- Update patient charts and maintain accurate client and patient information.
- Keep the reception area clean, organized, comfortable, and welcoming.
- Communicate with veterinarians, technicians, and other team members to support efficient hospital operations.
- Create a positive experience for every pet and person who contacts or visits the hospital.
Benefits
- A flexible approach to compensation that reflects your skill set and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral Bonus Program
- Health insurance including medical, dental, and vision (full-time only)
- Supplemental insurance options
- Paid parental leave
- Sick Time / Paid Time Off
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- A consistent weekday schedule
- Rotating Saturdays
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
