Veterinary Receptionist Highlands Veterinary Center
About The Position
Highlands Veterinary Center is a dedicated small animal veterinary practice that treats clients and their pets like family, with almost 40 years of experience serving the community. The veterinarians and staff are committed to providing cutting-edge veterinary medical care, from routine wellness exams and vaccines to advanced diagnostics and complex surgical procedures. The Client Service Representative (CSR), reporting to the Practice Manager, is responsible for providing an exceptional client experience during every interaction. This role involves administrative tasks such as record maintenance and appointment tracking, managing practice reception (visitor and telephone), maintaining veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR utilizes practical knowledge of practice processes, services, and regulations governing visitor and animal patient treatment, along with veterinary record requirements and terminology, to ensure excellent patient care and client satisfaction.
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
- Practices OSHA safety techniques including proper PPE
Nice To Haves
- Previous veterinary experience preferred
- Client satisfaction references preferred
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Pet discounts offered
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
