Veterinary Receptionist

VCA Animal Hospitals • Morris Plains, NJ

1d • Onsite

About The Position

Client Service Representative (Veterinary Receptionist) (Client Experience & Engagement / Veterinary Concierge Role) This is not a traditional front desk role. If you’re someone who sees opportunities where others see tasks—who follows up, follows through, and genuinely cares about creating an exceptional experience in a veterinary hospital setting—this may be exactly what you’ve been looking for. VCA Morris Plains Animal Hospital is seeking a Client Service Representative to take ownership of the entire client journey—from first contact to long-term relationship building—while supporting high-quality animal care for companion animals, including dogs and cats. What Makes This Role Different You are not just answering phones or checking clients in. You are: The connector between clients and care The owner of communication and follow-through The person ensuring no client, message, or opportunity falls through the cracks This role is proactive, personalized, and deeply client-centered, combining customer service, client communication, and a passion for pet care.

Requirements

• Highly proactive—you don’t wait to be told what to do
• Naturally warm, confident, and personable
• Organized and detail-oriented, with strong attention to detail
• Comfortable multitasking in a fast-paced veterinary clinic environment
• Experienced in customer service and client communication (veterinary or animal care experience preferred)
• Comfortable with social media and basic content creation
• Passionate about delivering an exceptional experience—not just completing tasks
• Comfortable around animals and able to assist with basic animal handling (training provided)

Nice To Haves

• veterinary or animal care experience preferred

Responsibilities

• Personally welcome clients—step out from behind the desk and create a warm, hospitality-driven environment
• Offer refreshments and ensure comfort while reinforcing a high-touch experience
• Manage check-in/check-out, phones, and appointment scheduling with efficiency, compassion, and empathy
• Monitor daily schedules and personally follow up on all cancellations to reschedule care
• Identify clients without upcoming appointments and proactively get them scheduled
• Send personalized follow-ups after visits (text/call) to check on pets and client satisfaction
• Actively request and manage online reviews and feedback
• Oversee all incoming communication (calls, texts, emails, voicemails)
• Ensure timely, thoughtful, and complete responses
• Take full ownership of the client communication pipeline
• Monitor outside pharmacy requests
• Compare pricing and proactively educate clients on savings opportunities within the hospital
• Support prescription fulfillment and client education related to pet care
• Capture photos/videos of patients (with consent)
• Manage and grow the hospital’s social media presence
• Share patient stories, educational content, and behind-the-scenes moments
• Engage with comments and messages to build community connection

Benefits

• 401(k)
• Generous pet care discounts
• Wellness benefits (Headspace)
• medical
• dental
• vision
• paid vacation/sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed