Veterinary Receptionist - Mid Shift
About The Position
BluePearl Pet Hospital in Nashville, TN is hiring an extraordinary Veterinary Receptionist. Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl Specialty + Emergency Pet Hospital is a national network of specialty and emergency pet hospitals. Our hospitals are located throughout the country, most of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine. Mission: Our mission: Enriching lives through remarkable care for pets At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans. Our vision: To transform the delivery of veterinary care through specialty and emergency medicine.
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
- Always offering a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- Our associates are leveled by their skillset and move up in level as they gain more skills and experience.
- We are focused on developing our associates into leaders through talent development programs and leadership workshops.
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Medical, dental, vision, and life insurance options.
- Flexible work schedules
- 401k and retirement planning
- Parental Leave Benefits
- Paid time off and floating holiday plans
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
