Receptionist (Mid shift)

SBCS Chula Vista•Chula Vista, CA

3d•Onsite

About The Position

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we’ve worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities. Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members. As a mission-driven organization, our work is centered around providing exceptional, face-to-face support to our clients and community members to foster trust, accessibility and personal connection that are critical to our mission. You are an advocate and champion of nurturing communities where families can pursue their dreams and fulfill their potential. You are dedicated to and energized by engaging directly with individuals and communities. You care deeply about the well-being and prosperity of ALL children and youth throughout San Diego. You want to become a part of an energetic and effective team, and contribute your expertise, creativity, and insights to a unique role encompassing program management, development, and direct counseling services for at-risk children, adolescents, and families. SBCS is home to a committed team of 470 dedicated employees and volunteers who diligently serve all of San Diego County. Having offered services for 52 years, SBCS is committed to providing hope and support for numerous young children, individuals, and families facing adversity. With an annual budget of $68 million, SBCS continues to be a beacon of assistance in the community.

Requirements

High school diploma required.
Bilingual English and Spanish required.
Excellent customer service via telephone and direct contact with clients.
Ability to maintain large volume of calls.
Strong communication and written skills.
Type 40 wpm.
Ability to multi-task.
Knowledge of office machines.
Computer skills (Word and Excel preferred).
Capability to use sound judgment in decision making and ability to follow directions.
Ability to engage others easily, maintain an empathetic stance, and de-escalate situation.
Ability to establish and maintain cooperative workplace relationships.
Must have excellent telephone skills, verbal communication skills, and listening skills.
Must be professional, customer focused, organized, and work well under pressure.
Ability to work under deadlines, various projects and dealing with clients in crisis and difficult situations.
Must be able to remain in a stationary position during shift.
Moves throughout the building.
Moves, raises, or lowers (includes upward pulling) an object or equipment up to 50 lbs.
Transports an object, from 20 to 50 lbs. across the facility, for various needs.
Ability to exert force upon an object so that the object moves away from the force.
Ability to exert force upon an object so that the object moves toward the force (includes jerking)
Ascending or descending stairs and ladders when applicable.
Body agility is emphasized.
Balancing: Maintaining body equilibrium to prevent falling when ascending, descending, traversing.
Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.
Handling: Seizing, holding, grasping, turning, or otherwise working with objects or office machinery.
Communicating: Expressing or exchanging ideas. Communicating is important for those activities in which workers must impart information to clients or to the public, and in those activities in which they must convey detailed or important instructions to other workers accurately, or quickly.

Nice To Haves

Ability to work with individuals and families in crisis, homelessness, substance use, and/or mental health issues.
Ability to work with diverse populations, possess cultural competency, and maintain appropriate boundaries with clients.
Flexible- may be asked to work in the morning or evenings.

Responsibilities

Operate a multi-line telephone switchboard and direct calls as appropriate.
Receive, direct and relay telephone messages and fax messages.
Greets, assists and directs clients to the appropriate staff member.
Actively contributes to the reception team in order to complete tasks, meet goals and support clients.
Actively listens to team members, respects ideas and aims to support agency teams.
Is flexible and adapts well to change.
Ensures that the reception area is presentable at all times.
Refers walk-in clients to the Client Response Associate when appropriate.
Receives and opens all general correspondence, maintain the general filing system and file all correspondence.
Maintains and updates agency phone directory.
Reserves meeting/conference rooms for staff.
Maintains, coordinates and receives items in the reception area including incoming deliveries, outgoing items and agency donations.
Assists with creating and printing office badges for new hires.
Successfully operates a variety of standard office machinery and equipment, including computer, phone, fax, shredder and photocopiers.
Helps maintain and update equipment by submitting service requests when machines are not working properly; Maintain toner and paper inventory; Order supplies as needed.
Provides administrative support when needed to assist HR and reception staff with administrative duties such as answering phones, sorting and distributing mail and other administrative duties.
Assists with HR functions as assigned.
Attend all agency required meetings and training.
As other duties assigned.