Receptionist (DAY SHIFT)

Masonicare Corp•Shelton, CT

2d•$17 - $24•Onsite

About The Position

Greets, assists, and directs visitors, residents, and callers. Coordinates with the Recreation Department to provide various recreation activities. This role involves maintaining departmental policies, assisting visitors and residents, managing messages and deliveries, performing recreation activities, maintaining resident files, caring for department equipment, participating in educational programs, handling emergencies, scheduling transportation, inputting work orders, managing guest room reservations, assisting administrative assistants, distributing correspondence, and supporting staff with administrative duties. The receptionist also receives daily prescriptions and performs other assigned duties.

Requirements

High School or equivalent
Customer service and office experience is preferred.
Provides care and services that demonstrate behaviors and the principles of person-centered care including affording people dignity, respect and compassion, offering coordinated care, support and treatment and care that is personalized.

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
Provides assistance, guidance and direction to visitors and residents. Ascertains the nature of their business; assists and/or directs visitors and residents to various locations in Assisting Living and Memory Care communities when appropriate. Calls for an escort when necessary.
Receives messages, flowers, newspapers and other items and notifies appropriate staff. Delivers or arranges for the delivery of items to residents and appropriate staff.
Performs various recreation activities, i.e. exercise, games, and discussion groups.
Maintains files on resident’s requests for meal service as well as other needs. Maintains directory and files on current residents, their locations, status and other pertinent information according to established procedure.
Assists in care and maintenance of department equipment and supplies.
Participates in educational programs and inservice meetings; attends meetings as required.
Handles all incoming emergencies through Call-for-Aid System. Notifies and directs appropriate staff.
Schedules resident transportation requests.
Inputs maintenance and housekeeping work orders.
Maintains Outlook calendar for guest room reservations.
Fills in as needed for Administrative Assistants.
Sorts and distributes all incoming correspondence.
Assists staff with administrative duties and requests.
Receives in daily prescriptions from various Pharmacies.
Performs all other duties as assigned.