Experienced Veterinary Receptionist

Innovetive Petcare•Atlanta, GA

4d•Onsite

About The Position

Brookhaven Animal Hospital, located in the Brookhaven neighborhood of Atlanta, GA, is looking for a full-time Veterinary Receptionist to join their front desk team. This role is an opportunity to utilize customer service and veterinary knowledge in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, the clinic values employee contributions, supports growth, and prioritizes a positive, team-driven culture.

Requirements

1+ year of experience as a veterinary receptionist or in a veterinary front desk/customer service role
Experience in a veterinary practice or medical office is required
High school diploma or equivalent required
Proficiency with veterinary practice software (Cornerstone, Avimark, etc.) is a plus
Strong communication and organizational skills
Ability to multitask in a fast-paced, high-volume environment
Positive attitude and team-oriented mindset
Must have schedule flexibility, including weekends on rotation

Nice To Haves

Proficiency with veterinary practice software (Cornerstone, Avimark, etc.)

Responsibilities

Greet clients and pets warmly and professionally upon arrival
Answer multi-line phones, schedule appointments, and handle client communications
Perform check-in and check-out procedures, process invoices, and take payments
Maintain accurate patient records and update client information in practice software
Collaborate with veterinarians and technicians to support smooth patient flow
Provide client education on hospital services, wellness plans, and general pet care
Resolve client concerns with empathy and professionalism
Support rotating weekend shifts