Experienced Veterinary Receptionist
About The Position
This role is for an experienced Veterinary Receptionist. The primary focus is on client acquisition and retention by promoting hospital services and ensuring a smooth flow of clients and pets for optimal care and productivity. The receptionist will maximize the number of pets seen by the hospital team through efficient operations, supporting wellness plan clients. Key duties include providing professional and exceptional service, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health and hospital services. The role also involves managing administrative tasks, financial transactions, and client check-out processes.
Requirements
- Experienced Veterinary Receptionist
- Ability to live and exemplify the Five Principles of Mars, Inc. within self and team.
Responsibilities
- Actively recruit new clients by promoting hospital services.
- Route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times.
- Encourage hospital visits, welcome clients and pets, ensure they are comfortable in the hospital, and educate them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Retirement Plans (401(k) and Roth) with company match
- Paid Time Off and Holidays
- Top-Tier Mental Health and Wellbeing Resources (free coaching and counseling)
- Company-Paid Associate Life Insurance & Supplemental Life Insurance options
- Company-Paid Short- and Long-Term Disability
- Flexible Spending Accounts (FSA) for healthcare and dependent care
- Health Savings Account (HSA)
- Paid Parental Leave (for birth and adoption)
- Continuing Education Allowance (for Eligible Positions)
- Back-Up Child and Elder Care & Family Support Resources
- Fertility and Family Building Support
- Digital Exercise Therapy program
- Voluntary Protection Benefits (hospital stays, critical illness, accidents)
- Legal Plan
- Identity Protection
- Commuter Benefits
- Three Free Optimum Wellness Plans for Pets
- Exclusive Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
