Experienced Veterinary Receptionist

VetCheck for Pets Urgent Care Center • Fishers, IN

13d • Onsite

About The Position

VetCheck is seeking an experienced Client Service Representative to join their urgent care team full-time. This role offers the opportunity to work in the fast-paced, rewarding world of urgent care without overnight shifts, while being part of a hospital that genuinely values and supports its team. The company emphasizes exceptional patient care starting with taking care of its people, with leadership committed to creating a respectful, supportive, and empowering environment for employees to grow. The position involves being the first point of contact for clients and patients, creating a compassionate experience, and assisting the medical team in providing exceptional care.

Requirements

• Previous veterinary client service experience required
• Urgent care or emergency veterinary experience strongly preferred
• Exceptional communication and customer service skills
• Ability to remain calm and compassionate in emotionally challenging situations
• Strong attention to detail and organizational skills
• Experience with veterinary software, scheduling systems, and payment processing platforms
• Comfortable multitasking in a fast-paced environment
• Experience with animal handling and restraint techniques preferred
• Positive attitude and willingness to collaborate with teammates

Responsibilities

• Welcome clients and patients with professionalism, compassion, and empathy
• Answer incoming phone calls, emails, and appointment requests
• Gather patient information and assist with urgent care triage
• Recognize emergencies and promptly alert medical staff
• Maintain accurate client and patient records
• Coordinate communication between clients and veterinary staff
• Explain services, treatment plans, hospital policies, and financial expectations
• Process payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet)
• Schedule appointments and assist with follow-up communication
• Support administrative tasks and inventory needs
• Maintain a clean, organized, and welcoming client environment
• Assist teammates and contribute to a positive hospital culture

Benefits

• No Overnight Shifts
• Leadership That Has Your Back (Zero-Tolerance Policy for abusive client behavior)
• Well-Staffed and Team-Oriented (3-4 technicians per doctor ratio)
• Stable, Positive Culture
• Growth Opportunities (cross-training and professional growth)
• Gold Standard Medicine
• Inclusive Workplace (committed to diversity, equity, inclusion)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed