Veterinary Receptionist - West Allis, WI
About The Position
West Allis Animal Hospital is looking for an enthusiastic, compassionate Veterinary Receptionist to join our exceptional team! If you're passionate about building relationships with clients, strengthening the human-animal bond, and creating a welcoming experience for every pet and person who walks through our doors, we'd love to meet you. We're more than a veterinary hospital—we're a supportive team that believes we're better together. We value collaboration, cross-training, and helping every team member grow professionally while maintaining a positive workplace where everyone feels appreciated.
Requirements
- Previous veterinary reception or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Positive attitude with a genuine passion for helping people and pets
- Confidence managing responsibilities in a fast-paced environment
- Desire to continue learning and growing professionally
- Commitment to teamwork and exceptional client service
Responsibilities
- Welcome clients and patients with warmth, professionalism, and exceptional customer service
- Manage patient check-ins and check-outs
- Answer multi-line phones and schedule appointments
- Process payments and maintain accurate client and patient records
- Communicate hospital services, policies, and preventive care information to clients
- Support daily hospital operations through organization and front desk coordination
- Maintain a clean, welcoming reception area
- Collaborate with the veterinary team to ensure a smooth client and patient experience
Benefits
- Four-day work week with only one Saturday per month
- Supportive, collaborative, family-oriented team culture
- Cross-training opportunities and continued professional growth
- Mentorship and leadership invested in your success
- Stocked breakroom with drinks and snacks
- Coffee runs, ice cream parties, and team appreciation events
- A workplace that celebrates your unique personality and contributions
- Flexible scheduling that supports work-life balance
- Mentorship and ongoing support from an experienced team
- A positive workplace where appreciation is part of the culture
- Opportunities for continued learning and career growth
- A team that believes having fun while providing exceptional care is important
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
