Veterinary Receptionist - West Allis, WI

West Allis Animal Hospital • West Allis, WI

3d • Onsite

About The Position

West Allis Animal Hospital is looking for an enthusiastic, compassionate Veterinary Receptionist to join their exceptional team. This role is ideal for someone passionate about building relationships with clients, strengthening the human-animal bond, and creating a welcoming experience for every pet and person. The hospital emphasizes a supportive, collaborative team environment where cross-training and professional growth are valued, aiming for a positive workplace where everyone feels appreciated.

Requirements

• Previous veterinary reception or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Positive attitude with a genuine passion for helping people and pets
• Confidence managing responsibilities in a fast-paced environment
• Desire to continue learning and growing professionally
• Commitment to teamwork and exceptional client service

Responsibilities

• Welcome clients and patients with warmth, professionalism, and exceptional customer service
• Manage patient check-ins and check-outs
• Answer multi-line phones and schedule appointments
• Process payments and maintain accurate client and patient records
• Communicate hospital services, policies, and preventive care information to clients
• Support daily hospital operations through organization and front desk coordination
• Maintain a clean, welcoming reception area
• Collaborate with the veterinary team to ensure a smooth client and patient experience

Benefits

• Flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed