Veterinary Receptionist - East Falmouth, MA
About The Position
Falmouth Animal Hospital is seeking a friendly, organized, and compassionate Veterinary Receptionist who loves pets and thrives in a supportive, team-first environment. This three-doctor small animal practice offers a four-day work week and rotating Saturday shifts, providing a predictable schedule that allows for a good work-life balance. The role involves welcoming clients and patients, managing appointments, handling check-ins and check-outs, processing payments, updating patient records, and communicating with the team. The hospital values diversity, equity, inclusion, and belonging, aiming to create a workplace where every team member feels respected, supported, and empowered.
Requirements
- Confidence managing a high volume of calls and competing priorities.
- Strong customer service skills with a focus on building lasting client relationships.
- Excellent multitasking skills and the ability to remain calm in a fast-paced environment.
- Strong attention to detail when updating records and documenting communication.
- Clear, compassionate, and professional communication skills.
- Comfort learning and using veterinary practice management software.
- A genuine love of animals and empathy for the people who care for them.
- A positive attitude and collaborative, team-first mindset.
- Previous veterinary reception or customer service experience is preferred.
Nice To Haves
- Experience with AVImark is preferred.
Responsibilities
- Welcome clients and patients with warmth, compassion, and professionalism.
- Answer incoming calls, route them appropriately, and respond to voicemail messages promptly.
- Schedule appointments and efficiently manage a busy, multi-doctor calendar.
- Check patients in and out while ensuring client and patient information is complete and accurate.
- Collect payments, process invoices, and review estimates with clients.
- Update patient records and thoroughly document client communications.
- Communicate clearly with clients, veterinarians, and clinical team members.
- Help maintain an organized, welcoming, and efficient reception area.
- Support hospital workflow by anticipating needs and helping teammates as needed.
Benefits
- Flexible approach to compensation that reflects your skill set and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral Bonus Program
- Health insurance including medical, dental, and vision
- Supplemental insurance options
- Paid parental leave
- Sick Time / Paid Time Off
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Four-day work week
- Rotating Saturdays
- Real lunch breaks
- Flexibility when life happens
- Six paid holidays
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
