Veterinary Receptionist - Orlando, FL
About The Position
Animal Hospital at Baldwin Park is looking for an experienced Bilingual Veterinary Receptionist to join their team. This role is ideal for someone who can provide exceptional service to clients, strong support to the veterinary team, and clear, compassionate communication in both English and Spanish. The position requires availability for the closing shift and is suited for an experienced veterinary or medical receptionist who thrives in a busy environment, can juggle multiple priorities, and understands the importance of the front desk in creating an exceptional client experience. The hospital is committed to excellent client and patient care and values professionalism, communication, and teamwork. Diversity, equity, inclusion, and belonging are core values, aiming to build an inclusive, equitable workplace where every team member feels safe, belongs, and is empowered.
Requirements
- Previous veterinary or medical office experience
- Fluency in both English and Spanish
- Strong customer service and communication skills
- A friendly, professional, and compassionate approach
- Ability to multitask and stay organized in a busy environment
- Confidence communicating with clients in person and over the phone
- Ability to remain calm and professional during stressful or emotional situations
- Strong attention to detail and follow-through
- Comfort working with clients, pets, and the veterinary team
- Reliability and availability to work the closing shift
Nice To Haves
- Experience with ezyVet is helpful but not required
- A positive, collaborative, team-first mindset
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Assist clients with patient check-in and check-out
- Answer phones and provide exceptional customer service
- Schedule appointments and help coordinate an efficient daily workflow
- Communicate clearly with clients in both English and Spanish
- Help clients understand treatment plans, recommendations, and next steps
- Maintain accurate client and patient information in the medical record
- Process invoices and collect payments
- Coordinate communication between clients and the veterinary team
- Handle client questions and concerns calmly and professionally
- Maintain an organized, efficient, and welcoming front desk
- Collaborate with doctors, technicians, and teammates to help the hospital run smoothly
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options (accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance)
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Free or discounted lab work for all employee pets
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
