Veterinary Receptionist - St. Augustine, FL

Vetcor•St. Augustine, FL

3d•Onsite

About The Position

Jackson Veterinary Hospital is looking for an experienced Veterinary Receptionist to join our fantastic team. Our receptionists are an essential part of the client experience, helping every pet owner feel welcomed, informed, and supported from the moment they call or walk through our doors. We’re proud of our positive, well-being-focused culture and our commitment to creating a workplace where team members can do meaningful work without sacrificing life outside the hospital. With a four-day workweek, no nights, no on-call shifts, and no holiday hours, you’ll have a schedule designed with work-life balance in mind.

Requirements

Previous veterinary receptionist experience required
Excellent customer service and communication skills
Ability to multitask in a fast-paced environment
Strong organizational skills and attention to detail
Professional, compassionate approach to clients and coworkers
Confidence using computers and learning veterinary practice-management software
Dependability, reliability, and a positive attitude
Team-first mindset and willingness to help wherever needed
Genuine passion for helping pets and the people who love them

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Answer incoming phone calls and provide exceptional customer service
Schedule appointments and help manage the daily appointment calendar
Check clients and patients in and out efficiently
Process payments and maintain accurate client and patient information
Communicate hospital services, policies, and next steps clearly to clients
Manage messages, reminders, and basic administrative tasks
Maintain a clean, organized, and welcoming reception area
Collaborate with doctors, technicians, assistants, and fellow receptionists to support smooth hospital workflow
Provide calm, compassionate support during both routine and emotional visits

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee pet discounts
Quarterly team bonuses
Continuing education allowance
Professional development opportunities
Uniform allowance
Four-day workweeks
Six paid holidays
Employee Assistance Program
Employee discount program
Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Free or discounted lab work for employee pets
Pet discounts on services and products
Pet food discount program