Veterinary Receptionist - Rochester, WA

VetcorRochester, WA
Onsite

About The Position

Keepers Animal Clinic is hiring an experienced Veterinary Receptionist to join their team as they prepare to expand into a new location. This is a full-time position in a three-doctor small-animal practice committed to excellent medicine, a positive clinical culture, and exceptional client care. The clinic values a supportive team environment where contributions are valued and growth is supported. They are looking for someone who considers pet hair a fashion accessory and carries treats in their pockets, indicating a passion for animal care.

Requirements

  • Excellent multitasking skills and the ability to stay calm in a fast-paced environment
  • Confidence handling high call volume and juggling competing priorities
  • Compassionate communication skills, especially in sensitive or emotional situations
  • A passion for patient care and client service
  • Attention to detail and organizational skills
  • Time management and the ability to multitask in a dynamic environment
  • Dedication to teamwork and collaboration

Responsibilities

  • Greet clients and patients with warmth and professionalism
  • Answer phones, route calls appropriately, and respond to voicemails promptly
  • Schedule appointments and manage a multi-doctor calendar efficiently
  • Check patients in/out and ensure accurate client and patient information
  • Collect payments, process invoices, and review estimates with clients
  • Communicate hospital policies, pricing, and service information clearly
  • Maintain a clean, organized front desk and welcoming lobby environment
  • Manage medical record requests, reminders, and basic administrative tasks
  • Explain basic services, policies, and next steps clearly to clients

Benefits

  • Competitive pay
  • 401(k) matching
  • Tuition support
  • Referral bonuses
  • Comprehensive medical, dental, and vision coverage with supplemental options
  • Up to three weeks of paid parental leave
  • Generous PTO
  • Employee discounts
  • Quarterly team bonuses
  • Continuing education allowance
  • Uniform allowance
  • Six paid holidays
  • Employee Assistance Program
  • Roth Retirement Savings Plan
  • Flexible Spending Account (full-time only)
  • 529 Savings Plan
  • Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
  • Sick Time / Paid Time Off
  • Free/discounted lab work for all employee pets
  • Pet discounts on services and products
  • Pet food discount program
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