Veterinary Receptionist - Rochester, WA

Vetcor•Rochester, WA

4d•Onsite

About The Position

Keepers Animal Clinic is hiring an experienced Veterinary Receptionist to join their team as they prepare to expand into a new location. This is a full-time position in a three-doctor small-animal practice committed to excellent medicine, a positive clinical culture, and exceptional client care. The clinic values a supportive team environment where contributions are valued and growth is supported. They are looking for someone who considers pet hair a fashion accessory and carries treats in their pockets, indicating a passion for animal care.

Requirements

Excellent multitasking skills and the ability to stay calm in a fast-paced environment
Confidence handling high call volume and juggling competing priorities
Compassionate communication skills, especially in sensitive or emotional situations
A passion for patient care and client service
Attention to detail and organizational skills
Time management and the ability to multitask in a dynamic environment
Dedication to teamwork and collaboration

Responsibilities

Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Check patients in/out and ensure accurate client and patient information
Collect payments, process invoices, and review estimates with clients
Communicate hospital policies, pricing, and service information clearly
Maintain a clean, organized front desk and welcoming lobby environment
Manage medical record requests, reminders, and basic administrative tasks
Explain basic services, policies, and next steps clearly to clients

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee discounts
Quarterly team bonuses
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program