Veterinary Receptionist - Hampton Falls, NH

Vetcor•Hampton Falls, NH

10d•Onsite

About The Position

Health and Wellness Animal Hospital is looking for a friendly, dependable, and organized Part-Time Veterinary Receptionist to join their team. This role is crucial as the first point of contact for clients, creating a welcoming experience for pets and their families. Responsibilities include managing communications, scheduling appointments, assisting clients, and ensuring the smooth operation of the busy hospital. The ideal candidate will enjoy working with people, love animals, and thrive in a fast-paced, team-oriented environment.

Requirements

Excellent communication and customer service skills.
Strong organizational abilities.
The ability to multitask and manage competing priorities.
A friendly, professional, and compassionate approach.
Comfort working in a busy, fast-paced environment.
Strong attention to detail.
Basic computer skills.
The ability and willingness to learn veterinary practice-management software.
Dependability and a strong work ethic.
A collaborative, team-focused attitude.
A genuine love for animals and interest in veterinary medicine.
A willingness to learn and grow professionally.

Nice To Haves

Previous receptionist or customer service experience is preferred but not required.
Previous veterinary hospital experience is a plus.
The ability to communicate clearly with clients and teammates.
A calm and empathetic approach when helping concerned pet owners.

Responsibilities

Welcome clients and their pets with warmth and professionalism.
Serve as an important first point of contact for the hospital.
Answer incoming phone calls and manage multiple phone lines.
Schedule and coordinate veterinary appointments.
Respond to client questions and provide accurate information.
Check patients and clients in and out for appointments.
Process invoices and collect payments.
Maintain accurate client and patient information.
Update records and document client communications.
Communicate effectively with veterinarians and support staff.
Help coordinate information between clients and the medical team.
Assist clients with questions about appointments, services, and hospital procedures.
Provide compassionate customer service during routine and stressful situations.
Help maintain an organized and welcoming reception area.
Use hospital computer systems and veterinary software.
Support efficient front-desk workflow during busy periods.
Assist with general administrative responsibilities as needed.
Help create an exceptional experience for every client and pet.