Veterinary Receptionist
About The Position
Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex. Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.
Requirements
- High School Diploma or GED
- Must be able to safely lift 30 pounds
- Basic math and writing skills
- Skilled at multitasking in a fast-paced environment
- Positive, team-oriented attitude and excellent communication skills
- Eagerness to learn and grow within the field
Nice To Haves
- college preferred
- Veterinary clinic experience is a plus
Responsibilities
- Providing top-notch customer service
- Being attentive to client and pet needs
- Identifying and working compassionately with clients in various emotional states
- Working patiently with distressed, frustrated, or disgruntled clients
- Answering and triaging high-volume phone calls
- Scheduling appointments and procedures
- Checking in clients and monitoring flow from check-in to discharge
- Confirming appointments and handling client callbacks
- Managing medical record requests between hospitals and specialty practices
- Processing payment transactions
- Maintaining accurate documentation in the electronic medical record
- Relaying information between clients and doctors, technicians, or management
- Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
- Using Windows-based computer systems and practice management software
- Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care
Benefits
- 401(k) with match
- Health insurance
- Paid time off
- Employee pet care discount
- Flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
