Veterinary Receptionist - Renton, WA

Pacific Heights Veterinary•Renton, WA

10d•Onsite

About The Position

Pacific Heights Veterinary Hospital is a well-established, newly renovated two-doctor practice looking for an experienced Veterinary Receptionist to join their fantastic team. The Veterinary Receptionist is an essential part of the client and patient experience, serving as the friendly face, calm voice, and organized problem-solver helping pet owners navigate their visits while keeping communication flowing between clients and the medical team. The hospital emphasizes a supportive team environment that celebrates individuality and authenticity, with flexible scheduling, four-day workweeks, regular lunch breaks, and no nights, on-call hours, or holiday shifts, believing a rewarding veterinary career and a great life outside of work can coexist.

Requirements

Previous veterinary reception or veterinary client service experience
Passion for pets, people, and exceptional customer service
Strong verbal and written communication skills
Excellent organization, time-management, and multitasking abilities
Ability to remain calm, compassionate, and professional in a busy veterinary environment
Confidence communicating with clients during both routine and emotionally challenging situations
Strong attention to detail and commitment to accuracy
A positive, supportive, team-first mindset
Confidence taking ownership of tasks and responsibilities
Ability to anticipate the needs of clients, veterinarians, technicians, and teammates
Willingness to ask for help and support others when they need it
Commitment to learning, professional growth, and continued skill development
Ability to appreciate that life is short, so you might as well smile while you still have teeth
Your own unique awesomeness

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Deliver exceptional customer service during every client interaction
Answer and manage incoming phone calls, emails, and other client communications
Schedule, confirm, and coordinate appointments efficiently
Check clients and patients in and out of the hospital
Maintain accurate and complete client and patient records
Process payments and assist clients with invoices, estimates, and account questions
Communicate appointment instructions, hospital updates, and follow-up information clearly and compassionately
Coordinate communication between clients, veterinarians, technicians, and support team members
Assist with prescription refill requests and other client needs according to hospital protocols
Monitor appointment flow and help keep the hospital schedule running smoothly
Maintain a clean, organized, and welcoming reception area
Support clients through routine visits as well as stressful or emotional situations
Take ownership of responsibilities and follow through to achieve positive outcomes
Ask for help when you need it and readily offer help to your teammates
Contribute to a positive, supportive environment built on teamwork and mutual respect