Veterinary Receptionist - West Lafayette, IN

Vetcor•West Lafayette, IN

1d•Onsite

About The Position

Blair Animal Clinic is looking to add a Full-Time Client Care Specialist to our team! Our Client Care Specialists—our title for our amazing veterinary receptionists—serve as the initial touchpoint for clients, assisting with inquiries both in person and over the phone. Responsibilities include scheduling appointments, managing client accounts, admitting and discharging patients, and ensuring a seamless client experience. In this role, you'll provide personalized and dedicated care to both pets and their owners, fostering strong relationships and a welcoming environment.

Requirements

Exceptional communication skills
The ability to provide top-notch client education and service
A strong sense of collaboration and emotional intelligence
Effective time-management and organizational skills
The ability to take initiative, multitask, and prioritize
The ability to work independently when needed
A calm disposition in a busy and dynamic client service environment
A willingness to keep learning and growing professionally
A fiery passion for veterinary medicine

Responsibilities

Serve as the initial touchpoint for clients in person and over the phone
Assist clients with questions and provide exceptional client education and service
Schedule appointments and help maintain an organized daily workflow
Manage client accounts accurately and professionally
Admit and discharge patients
Provide personalized and dedicated care to pets and their owners
Build strong relationships with clients and help create a welcoming environment
Collaborate with teammates to ensure a seamless client experience
Use strong organizational and time-management skills to prioritize competing responsibilities
Work independently when needed while supporting the larger hospital team