Veterinary Receptionist

BluePearl Pet Hospital • Auburn Hills, MI

1d • Onsite

About The Position

BluePearl Specialty + Emergency Pet Hospital in Auburn Hills, MI is hiring for Veterinary Receptionists! Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. At BluePearl Specialty + Emergency Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Requirements

• Excellent customer service skills
• Ability to function calmly and compassionately in emotional and difficult situations

Nice To Haves

• Experience working with veterinary medicine professionals
• Seeking an opportunity with a team that inspires growth working in a collaborative environment

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Be a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

• Trupanion pet insurance
• Discounts to associates for pet treatments, procedures, and food
• Annual continuing education allowance
• Free continuing education sessions
• BluePearl University for training
• Access to over 2,000 medical journals for clinicians
• Guidance, advice, and tips/tricks on how to maintain a healthy lifestyle from a regional licensed social worker

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed