Veterinary Receptionist

Pure Paws Veterinary Care • New York, NY

12h • Onsite

About The Position

Pure Paws Veterinary Care of Hell's Kitchen is hiring part-time and full-time Front Desk Receptionists. This role serves as the first point of contact for veterinary clients, playing a crucial role in setting the tone for their visit. The ideal candidate is a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. Pure Paws Veterinary Care of Hell’s Kitchen, located in the heart of Manhattan, is a full-service, Fear-Free Certified, Cat-Friendly Practice® committed to providing exceptional veterinary medicine. They believe every pet is unique and take a personalized approach, designing customized wellness plans. Their state-of-the-art facility includes advanced diagnostic equipment, such as ultrasound and digital radiography, enabling comprehensive care from routine wellness exams and dental care to surgery and in-house laboratory testing. Under the leadership of Dr. Stephanie Liff, the dedicated team prioritizes preventive care, client education, and creating a calming, stress-free environment for both pets and their families. The clinic is open seven days a week, serving the Hell’s Kitchen community with compassion, expertise, and a commitment to supporting pets through every stage of life.

Requirements

• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Nice To Haves

• Previous experience as a veterinary receptionist is preferred.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
• Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Benefits

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off
• A 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees